CloudWalk, Inc.

Backoffice Analyst

CloudWalk, Inc.  •  São Paulo, BR (Remote)  •  21 days ago
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Job Description

About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
As a member of the Backoffice team, you are expected to be experienced in Know Your Customer processes, passionate about customer service and also technology. Your mission is to complete the customer’s accreditation as fast and as efficient as possible.

What You´ll Be Doing:

  • Manage and execute regulatory and compliance processes, including Bacenjud, CCS0011, and Bacen Correios;
  • Monitor metrics, review performance, and propose new solutions or data providers for KYC and customer data updates;
  • Conduct KYC and KYB processes, including business validation and professional license verification;
  • Validate tax identification numbers and perform criminal background checks;
  • Investigate and eliminate false positives in risk and compliance workflows;
  • Implement and improve KYC rules and processes;
  • Manage manual review queues and onboarding overflow processes;
  • Perform rechecks and maintain up-to-date customer records.

    • What You´ll Need to Succeed:

    • SQL knowledge;
    • Experience automating and building using Claude Code, Droid and any other LLMs;
    • Data analysis with dashboards and spreadsheets;
    • Excellent communication skills, both written and verbal;
    • Grit and ownership spirit;
    • Strong analytical skills with logical reasoning;
    • Big attention to details;
    • Ability to keep learning new things while constantly improving what we are already good at;
    • Fluent English;
    • Excellent organizational abilities;
    • Enthusiasm and passion for technology;
    • Proactive attitude.
    Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
    By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read  here in Portuguese and here in English. 
    CloudWalk, Inc.

    About CloudWalk, Inc.

    CloudWalk is a technology company that empowers individuals and small businesses to manage money seamlessly. The company pioneers AI- and blockchain-driven financial solutions through its flagship brands: InfinitePay in Brazil and JIM.com in the U.S., offering digital accounts, Tap to Pay, instant payments, and business growth tools.

    By 2024, CloudWalk scaled to $562 million in annualized revenue, tripled its seller base, and achieved nearly $1 million in revenue per employee—placing it among the world’s most efficient fintechs.

    Backed by top investors—including Coatue, DST, A*, The Hive, The Light Capital, and Plug and Play Ventures—CloudWalk has raised over $365 million since its founding, fueling its global expansion.

    Industry
    Unknown
    Company Size
    501-1,000 employees
    Headquarters
    São Paulo, BR
    Year Founded
    2013
    Website
    cloudwalk.io
    Social Media