Job Description

Key Responsibilities

• Handle employee relations cases, including grievances, disciplinary actions, and investigations
• Advise managers and employees on HR policies and workplace issues
• Ensure compliance with labor laws and company policies
• Support performance management and conflict resolution
• Conduct and document workplace investigations
• Identify trends and recommend solutions to improve employee engagement

Qualifications

• Bachelor’s degree in HR, Psychology, Business, or related field
• 3–5+ years of HR or Employee Relations experience
• Knowledge of labor laws and HR policies
• Strong communication, problem-solving, and conflict resolution skills
• Experience handling investigations and disciplinary cases
• Ability to manage confidential and sensitive matters

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.