Job Description

Key Responsibilities:

• Partner with business leaders to understand workforce needs and develop HR strategies aligned with business objectives
• Provide guidance on employee relations, including conflict resolution, disciplinary actions, and investigations
• Support performance management processes, including goal setting, coaching, and performance reviews
• Collaborate with Talent Acquisition to support hiring strategies and workforce planning
• Drive employee engagement initiatives and organizational development programs
• Ensure compliance with labor laws, company policies, and HR best practices
• Analyze HR metrics and provide insights to support data-driven decision-making
• Support change management initiatives and organizational transformation projects
• Act as a trusted advisor to managers and employees on HR-related matters
• Facilitate training, leadership development, and succession planning programs

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field
• At least 3–5 years of experience in HR, with exposure to HRBP or generalist functions
• Strong knowledge of employee relations, labor laws, and HR best practices
• Excellent communication, interpersonal, and stakeholder management skills
• Ability to handle sensitive and confidential information with integrity
• Strong problem-solving and decision-making skills
• Experience in handling multiple stakeholders and fast-paced environments
• Proficiency in HR systems and Microsoft Office tools

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.