Job Description

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

In this role, you will:

1. Develop large-scale software systems that powers TikTok app.

2. Improve system design and architecture to ensure high stability, performance and reliability of the product.

3. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

4. Research, design, and develop computer and network software or specialised utility programs.

5. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

6. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.