Deepdesk, part of AnywhereNow, power AI Assistants and Virtual Agents for enterprise contact centres, helping brands like Rabobank, Vodafone, and DHL boost productivity today while scaling for the future of customer experience. As part of AnywhereNow, a global leader in customer experience technology with 220 colleagues worldwide, we combine the agility of a scale-up with the strength of an established enterprise provider.
We're seeking a Backend Engineer (Golang/Python) to design and develop scalable, robust systems that support AI-driven customer service solutions. At Deepdesk we are building 'Augmented Intelligence' for the enterprise. Our core value, "Think Human," guides everything we do creating AI that amplifies human abilities rather than replacing them.
From developing our own Dutch GPT-2 generative model to crafting tailored AI solutions for large enterprise customer service teams, we're proud to help businesses navigate the complex, ever-evolving world of AI, with a human-first approach.
Key Responsibilities
Design and develop scalable backend systems supporting AI Assistants and Virtual Agents
Build robust APIs and services for enterprise contact center solutions using Python and Golang
Collaborate with cross-functional teams to translate complex feature requests into scalable, user-centric solutions
Oversee the development of microservices, ensuring smooth and efficient implementation
Lead architecture discussions to create scalable and resilient solutions for enterprise-grade applications
Develop high-performance services where Golang's concurrency and efficiency are essential
Write well-tested, clean and maintainable code while following best practices
Our Stack
Python (Django, Flask, FastAPI)
Golang
PostgreSQL
Celery/RabbitMQ
Google Cloud Platform / Azure
Kubernetes
What We're Looking For
Strong backend expertise in Golang and Python
Extensive experience with relational databases (PostgreSQL), SQL, and database migrations
Experience with Celery/RabbitMQ
Hands-on experience with Cloud Services (Google Cloud Platform) and Kubernetes
Strong knowledge of API design and microservices architecture
A creative and pragmatic approach to problem-solving
Experience building scalable, distributed systems
Flex on AI - GenAI
Python, Golang, C++, Rust
Why Join Us?
Work anywhere, any time
Small team with big clients (Rabobank, Vodafone, DHL)
Start-up culture meets enterprise demands
Full autonomy and ownership
High standards with lots of humour
Shape the future of enterprise AI-driven customer experience
What if you could 𝗿𝗲𝗱𝘂𝗰𝗲 𝗮 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗽𝗲𝗿𝗰𝗲𝗻𝘁𝗮𝗴𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝘂𝗻𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲𝘀 and 𝗴𝗮𝗶𝗻 𝟲𝟱% 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿?
With AnywhereNow you can leverage your existing Microsoft investments to 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and 𝗿𝗲𝗱𝘂𝗰𝗲 𝗜𝗧 𝗰𝗼𝘀𝘁 through 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻, 𝗔𝗜 𝗱𝗿𝗶𝘃𝗲𝗻 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀, and a 𝗳𝘂𝗹𝗹 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.
AnywhereNow has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is:
- The preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL
- The world’s first Microsoft certified Contact Center for Microsoft Teams.
Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues.
Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a 𝗳𝗮𝘀𝘁𝗲𝗿 𝗰𝗮𝗹𝗹 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴, 𝘀𝗮𝘃𝗶𝗻𝗴 𝗰𝗼𝘀𝘁𝗹𝘆 𝘁𝗶𝗺𝗲 and 𝗼𝘃𝗲𝗿-𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻.
AnywhereNow is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead.
𝗥𝗲𝗾𝘂𝗲𝘀𝘁 𝘆𝗼𝘂𝗿 𝗱𝗲𝗺𝗼 𝘁𝗼𝗱𝗮𝘆: https://www.anywhere.now/book-a-demo
