Here at Waitwhile we're on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our platform combines virtual waitlists, scheduling, real-time updates, messaging, and analytics to make access to places, services, and events seamless, online or in person. Trusted by 10,000+ companies, Waitwhile has already helped over 150 million people enjoy a radically better waiting experience. Our clients include IKEA, Louis Vuitton, Costco, Delta Airlines, and thousands more. We’re just getting started, and we need your help.
As a member of our Service Intelligence team, you’ll focus on the backend systems, infrastructure, and data foundations that power Waitwhile at enterprise scale and enable our clients to access valuable insights on their daily operations. You’ll work closely with our VP of Engineering and our cross-functional engineering teams, contributing to scalable, high-impact features that improve both our platform and user experience.
This is also where we’re building the foundation for our AI initiatives, working with rich operational data to unlock smarter insights around things like wait times, staffing, and service performance.
Our tech stack includes TypeScript and JavaScript, NodeJS, Firebase, Firestore, BigQuery, Angular, and React, running on Linux in Google Cloud Platform.
While engineers may specialize deeply, Waitwhile increasingly values end-to-end product ownership and cross-stack collaboration as the organization scales. We're open to different backgrounds; what matters most is your drive, problem-solving acumen, and ambition to level up your skills while building something that truly makes a difference.
This position is based in Stockholm at our offices on Kungsgatan 32. We’re a hybrid company and prefer that you work from the office at least 2 days per week, as we believe the best product gets built together, live.
Full engineering lifecycle including technical design, implementation, automated testing, deployment, and production monitoring.
Drive improvements to engineering best practices, tooling, and code quality.
Scalability, reliability, observability, and compliance across services and internal platforms.
Design, implement, and evolve APIs, workflows, and backend services that support core product functionality.
Improve monitoring, logging, deployment systems, and operational tooling to support long-term platform health.
6+ years of experience building web applications.
Strong experience with Node.js and designing scalable backend architectures.
Cloud hosting and operations.
Experience selecting and operating the right data storage solutions to ensure application responsiveness and scalability.
Comfort in collaborating across the stack to support complete product experiences.
Great communication skills, comfortable explaining complex concepts to cross-functional teams.
A bachelor's degree in Computer Science, Engineering, or a related field.
Bonus Skills & Attributes:
Previously worked at a startup or on a SaaS product.
Experience with infrastructure as code.
Direct experience with Firebase, Firestore, and/or BigQuery.
Experience with monitoring, reliability engineering, and operational best practices.
Security-minded approach to platform development.
We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success. Join Waitwhile at this exciting stage and help shape both our future and your own.
Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, what are you waiting for? Apply for this job!
We’ve helped companies like Best Buy, Louis Vuitton, IKEA, and many others make waiting in line a thing of the past. With Waitwhile, businesses have saved 200 million customers more than 10,000 years of waiting in line… and counting.
Waitwhile It lets customers line up virtually using their phone and get notified via text message when it’s their turn. It solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with.
Waitwhile provides the world's most intelligent queue management system. It’s used by thousands of businesses across 100+ countries, including restaurants, barbershops, salons, universities, hospitals, any many others.
Any business managing guest queues see big improvements in yield and customer satisfaction from using Waitwhile over paper waitlists, expensive coasters/pagers or other offline tools, which are still the norm for over 90M SMBs.
Waitwhile lets hosts add and manage guests in your a customizable waitlist queue and keep guests informed via SMS and email. Guests can follow the wait in real-time and are notified automatically based on predicted wait when its time to return. Guests and hosts can communicate via two-way email and texting and Waitwhile uses natural language processing to inform hosts of expected delays and cancellations.
Waitwhile uses predictive analytics to estimate wait times (up to 30% more effective than humans). Businesses get actionable insights about yield and no-show patterns, quote time efficiency and recommendations for staffing (e.g. by busy hours and days). They also get a CRM solution to identify loyal customers and target them with promotions.
Waitwhile is located out of San Francisco and trusted by brands like Mercedes-Benz, Louis Vuitton, Balenciaga, LinkedIn, Tribeca Film Festival, Ubisoft, Nokia, State of Colorado, Midstate Hospital, Nevada State College and Texas University.
