Job Description
Who we are
We are looking for a Middle-Senior Backend Developer / Support Engineer to provide L2/L3 engineering support for SAP PowerDesigner. You will investigate complex customer issues, debug and maintain backend components, develop and validate hotfixes, perform root-cause analysis, and contribute targeted product improvements in a long-term enterprise support environment.
You will work in an English-speaking, distributed product-support organization serving SAP stakeholders and enterprise customers. The role combines hands-on backend development with operational support: incident ownership, customer-focused investigation, maintenance engineering, and continuous improvement. Collaboration will span development, support leadership, architecture, and service delivery.
What you'll be doing
- Analyze and resolve L2/L3 product incidents
- Reproduce issues and perform structured root-cause analysis
- Debug C#/.NET and C/C++ components
- Develop, test, and validate hotfixes and maintenance changes
- Investigate customer-reported defects and performance issues
- Document findings, fixes, and reusable troubleshooting guidance
- Contribute focused feature and product-quality improvements
What you'll bring along
- BSc/MSc in Computer Science or related field
- 5-7 years of software development experience
- Strong hands-on C# and .NET development skills
- Practical C or C++ development and debugging experience
- Solid SQL and relational database knowledge
- Experience with SAP PowerDesigner
- Comfortable owning technical investigations end to end
- PowerShell or VBScript scripting skills
- Balances code quality with timely incident resolution
- Familiarity with data-modelling tools and concepts
- Communicates clearly with customers and distributed teams
- Enterprise software or product-support experience
- Works effectively as an individual contributor
- Experience supporting long-lived desktop or backend products
- Strong troubleshooting and analytical problem-solving skills
- Experience with Agile development methodologies
- Good written and spoken English communication skills
