The Back Store Operator plays a critical role in managing inbound stock, coordinating with warehouse teams, ensuring stock integrity, maintaining the back store, and supporting store-level inventory processes. This role ensures smooth merchandise flow and adherence to SOPs with a focus on accuracy and timely execution.
Responsibilities
• Receive stock and confirm ASN as per SOP within timelines
• Coordinate with warehouse for discrepancies, replacements & returns
• Track and report stock excess, shortage, and damage
• Maintain accurate physical and system inventory
• Ensure proper documentation of SRNs, store transfers, and deliveries
• Manage and organize back store area following FIFO and safety standards
• Monitor COD reservations, DO closure, discrepancies, and cancellations
• Prepare and maintain records for damages, SAJs, and stock adjustments
• Execute daily inventory checks and perpetual counts as per schedule
Key Performance Indicators (KPIs)
• Timely ASN confirmation and discrepancy resolution (within 48 hours)
• 100% compliance with inventory SOPs and documentation
• Back store audit score ≥ 90%
• Zero negative inventory cases without corrective action
• Timely clearance of COD orders and returns
• Adherence to stock take schedules and variance reporting
• 100% completion of daily inventory hygiene tasks
• Timely reporting and closure of damage and discrepancy cases
Must Have
• Knowledge of warehouse coordination & logistics
• Experience in stock receiving and documentation
• Ability to handle discrepancies and report accurately
Soft Skills
• Attention to detail
• Accountability & ownership
• Coordination & communication
• Time management
• Process adherence
• Problem-solving attitude
Graduate/Undergraduate with basic computer literacy (Excel proficiency – Medium level)
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
Founded in 1973 in Bahrain, Landmark Group has grown to become one of the largest and most successful omnichannel retail and hospitality conglomerates, with presence across 17 countries in the Middle East, Africa, India and Southeast Asia. Based in the UAE since 1990, the Group owns and operates 21 established homegrown and 4 franchise brands across an extensive network of more than 2,200 outlets, encompassing a gross leasable area of 30 million square feet.
Landmark Group's success is driven by its diverse portfolio of established brands, across multiple retail categories, offering a comprehensive range of products across fashion, home, groceries and electronics. These include Centrepoint, Max Fashion, Home Centre, Babyshop, Splash, Shoemart, Lifestyle, Viva, Emax, Home Box, Styli, Shoexpress, Spar and Easybuy.
Beyond retail, Landmark Group has diversified into the leisure, fitness and hospitality sectors with brands like Fitness First, Citymax, Fun City, Fun Ville, Zafran and Carluccio’s. The Group boasts unparalleled logistics capabilities, owning the MENA region's largest privately-owned distribution hub - Omega Logistics and Logistiq, which offers state-of-the-art third-party logistics services.
Landmark Group places a strong emphasis on delivering exceptional value and achieving customer satisfaction throughout its comprehensive product range. Across its loyalty programmes, the Group enjoys a loyal customer base with more than 35 million active users.
The company has a dedicated workforce of more than 53,000 employees and continues to be certified as a Great Place to Work (GPTW) since 2017.
