Job Description

Back Parts Counter Sales 1 - HOLT Truck Centers

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: Tulsa OK

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Ensures that appropriate parts are available and order as necessary for the service department
• Cross-references non-OEM parts needs to utilize existing inventory
• Utilizes network of vendors to procure parts, price compare, and determine best available lead-time. Maintain healthy vendor relationships ensuring prompt processing of invoices, credits, cores, and warranty parts
• Assists with maintaining parts inventory and cleanliness of warehouse
• Processes credits as needed
• Assists the parts counter and will call customers
• Delivers parts as needed to designated technician/bay
• Performs parts inventory functions up to, but not limited to; daily bin and cycle counts, putting up stock orders, receiving and acknowledging parts back orders, and pick/pack/shipment of all parts orders
• Assumes turn in after-hour call out rotation to assist customers in after hour call out needs; measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback
• Works beyond scheduled hours as required by workload and customers’ needs to include on call rotation where applicable
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Skills, Knowledge & Expertise

• Knowledge and proficiency with current computer software such as Procede, Microsoft Office applications, including Excel and Word.
• Planning and organizing skills to prioritize and plan work activities; use time efficiently; plan for additional resources.
• Knowledge of safe work procedures and practices.
• Verbal and written communication skills.
• Maintain high level communication with service department on status of part orders.
• Ability to work independently and as part of a team.
• Exceptional customer service skills.
• Operation and control skills of equipment or systems.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to read, write, and understand information.
• Ability to meet deadlines and work under fast-paced, time constraining circumstances.
• Ability to maintain good relationships with customers and co-workers.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

• High school diploma or equivalent required.
• No experience required; up to two years of work-related experience preferred.
• Willing to be trained, to operate a conventional forklift required.

• None.

• Minimal training related travel required for this position.
• Daily travel will vary depending on vendor parts pick-up, delivering of parts to customers and field technicians in a company vehicle.
• Valid Driver’s license required.

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
• Significant amount of time standing and walking.
• Minimal amount of time kneeling, crouching, stooping, climbing, crawling, balancing, and reaching.
• Constant movement and use of hands, this position requires good manual dexterity.
• Communicates with customers, service personnel, and co-workers.
• Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work.
• Occasionally lifts and moves materials and equipment up to 50 lbs.

• Regularly works indoors.
• Occasionally outdoors.
• Exposure to sounds and noise levels that are distracting or uncomfortable.
• Requires wearing common protective or safety equipment.