Job Description

Back Office Support Specialist German

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.

In Maastricht, over 120 employees are responsible for the sales, distribution, and maintenance of radiology equipment. Our business unit Radiology is the worldwide sector leader.

At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

YOUR TASKS AND RESPONSIBILITIES

The challenge of the Back Office Support (BOS) team is to support other Bayer teams all over Europe in their service-related activities, while assuring compliance and efficiency and driving customer satisfaction. We are the spider in the web between several departments such as Warehousing & Transportation, Accounting, Field Service, Inside Sales etc..

• You will support the Back Office in handling queries, providing service information and order statuses to your internal customers, and following up on SAP or Global process related questions.
• As a Back Office Support Specialist your main task in the team is to provide excellent support by becoming the subject matter expert.
• You will be handling queries, providing service information and order statuses to your internal customers, and following up on SAP or Global process related questions.
• You support the field service engineers in their day-to-day operations and the Field Service administration processes by handling reports, updating equipment records, re-processing orders and solving potential issues that could prevent invoicing and stock replenishment.
• You support the Inside Sales Team with accurate contract entry and administration and ensure correct revenue allocation.
  

YOUR TEAM

The Service Back Office Operations team is a dynamic team of 24 colleagues with diverse backgrounds in Back Office Support, Inside Sales, Customer Service and Service Planning. The team is passionate for performance and delivering state of the art Service to our internal- and external customers all over the globe. The great thing is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. You have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.

WHO ARE YOU

• Service minded and a natural flair to bring things accurately and professionally.
• Structured, process oriented in order to make effective and efficient independent decisions to solve problems based on customer needs and requirements in an international atmosphere.
• Your knowledge of SAP and Salesforce enables you to understand the processes and quickly be up and running.
• A born team player, but also able to work independently.
• Well-developed communicative and collaborative skills
• Hands-on approach and flexibility helps you in being customer focused; a good time manager -able to prioritize tasks and activities and to easily switch between them.
• A perfect command of the German language and a full professional proficiency in English is a must.
  

WHAT WE OFFER

• A start salary between €3300 and €4100 gross monthly based on 40 hours
• Possible to work from home office 2-3 days per week
• 8% holiday pay, a 13th month and a yearly bonus
• 34 days of leave, of which 5 are used for days the office is closed
• A good pension
• Plenty of challenges and opportunities to learn and to develop yourself
• An inspiring and demanding setting
• (International) career opportunities
• You start with a contract for one year. If there’s a match, it’s a permanent position
  

INTERESTED IN THIS VACANCY?

Reach out to us by sending us your cv and motivation letter and clicking the ‘Apply’ button! In case of any questions, you can contact Nienke Klaar (Nienke.klaar.ext@bayer.com)

What can you expect? The selection process consists of a personality questionnaire, a first interview with the recruiter and hiring manager and additional interview(s) to be determined

Do you want to know more about what our people do at Bayer? Check our social wall via www.career.bayer.be/en/sociall-wall/ and follow us via #TeamBayerBenelux!

#LI-BNL

We do not accept any unsolicited applications and agencies.

This vacancy is open to both internal and external candidates, internal candidates will be given priority in the recruitment process.

Division: Pharmaceuticals Location: Maastricht
Functional Area: Customer Operations and Support Position Grade: 8
Employment Type: Regular Work Time: Fulltime