We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Back Office Support plays a key role in supporting the coordination of production, supply chain, inventory management, and customer experience to ensure efficient operations and high-quality product delivery. This role also involves managing vendor relationships, ensuring smooth communication and timely order fulfillment. Strong organizational skills, attention to detail, and excellent customer service are essential for success in this position.
Essential Duties
Special Order Processing:
Handle and process special orders, ensuring accuracy and timely completion.
Inventory Management:
Oversee the shipping and receiving of inventory, ensuring that stock levels are maintained, and orders are fulfilled correctly.
Assist with inventory audits, ensuring stock is tracked and discrepancies are addressed promptly.
Administrative Support:
Provide administrative assistance to sales staff, including order processing, data entry, and general office support.
Assist in preparing reports and documentation related to inventory and sales.
Customer Experience Support:
Ensure smooth and efficient order processing to contribute to a positive customer experience.
Assist with resolving operational issues impacting the customer experience, ensuring timely resolution.
General Back Office Duties:
Perform other duties as assigned to ensure smooth daily operations, including supporting cross-departmental coordination.
Don't forget, w e have many opportunities available on our other career site pages. Click here to link to our careers page!
Founded in 1995 and headquartered in Charlotte, North Carolina, Diamonds Direct offers one of the largest selections of fine jewelry and diamonds in the United States. We source from the world’s most reputable diamond hubs and follow a hands-on approach to the diamond process, ensuring that every gem we offer in our U.S. showrooms meets our high standards of quality. For our guests, this commitment means an informed purchase, backed by direct sourcing and transparency in both sales and pricing. This mission shines beyond our showrooms through the Diamonds Direct Foundation. From evening galas to educational workshops, our partnerships with local nonprofits foster meaningful change across the 30+ communities we proudly call home.
Diamonds Direct is dedicated to fostering a meaningful employment journey by building trusting, lifelong relationships rooted in pride, joy, and confidence. We empower our “Rhinos” to discover unique careers within a supportive family of like-minded professionals who share the qualities of humility, work ethic, passion, and ownership. This common vision fosters a vibrant and rewarding work environment that reflects our commitment to excellence and consistently delivers an industry-leading customer experience.
