Job Description

Our Operations Division is looking for a team member as part of FundSettle Operation Asset Servicing based in the Malaysia office.

FundSettle provides a single access to more than 145,000 investments to our 200 client families through anetwork of more than 900 transfer agents. The funds market is a booming business for the Bank. Total outstanding of reached the 750 billion mark.

Your part of the deal

Malaysia Operations is threefold:

• Report Asian Voice of Customer
• Support Follow-The-Sun initiative
• Support Business Continuity Plan

As team member of the FundSettle Operations Asset Servicing Team in Malaysia, you will be responsible to perform assigned task related to the full lifecycle of Funds subscriptions, redemptions, & transfers to ensure orders are placed and settled accurately and timely for our clients. In addition, you will be responsible for the dividend process including the generation of dividend notifications and dividend booking for our clients. You may also be assigned to be responsible to perform any other related operational tasks as our operational model evolves.

For the Day to day job, Team member will interact with various transfer agents and FundSettle Operations Teams and Client Services Teams in Belgium, Poland, Hong Kong.

Team member will also interact with other Euroclear departments/divisions such as Commercial, Funds Product Management, Funds Agent Network Management.

Your main objectives will be:

I. Delivering service:

• Ensure all assigned task is performed timely, completely and accurately in accordance to defined procedures.
• Ensure operational issues and delays are escalated to team leader.
• Ensure stability of the service level and gradually bring it to the next level up.
• Contribute to meet the client survey, client loyalty and KPI targets (special focus on turn around time of queries and quality of feedback).
• Effective follow-up of ad hoc projects.

II. Continuous improvement (CI)

• Participate in standardization by SOP adherence (in line with skills matrix)
• Ensure PSS methodology is applied consistently, focusing on the “check” of the PDCA lifecycle
• Ensure that Lean deliverables (KANO, MIFA…) are living documents

III. Productivity and cost management:

• Focus on query avoidance by driving internal (service level increase)
• Challenge waste
• Share and adopt best practices & break the silos

IV. Risk Management:

• Apply & practice risk & security awareness at all time
• Adhere to risk management policies & procedures
• Use Control Map as living document to minimize the risk of error and loss.

V. Training:

• Provide training support to new team members

We offer

• An opportunity to know the Funds business and to participate to the growth of FundSettle
• The chance to drive service improvements, increase productivity within the department
• International exposure through daily contact with overseas colleagues and transfer agents.
• The possibility to grow further in your role as an expert, people manager via coaching by the Ops manager
• An opportunity to become a permanent employee of Euroclear Bank.

Qualifications

Your profile:

• University Degree holder
• 1-year solid Banking / Fund House Operations experience
• Strong communication skills in English (written& oral), Mandarin is a definite advantage.
• Good organization and prioritization skills
• Attention to details is key
• Ability to multi-task with high quality assurance
• Solid knowledge of MS office (Excel, PowerPoint)
• Positive mindset with problem solving skills.
• Knowledge of Funds business and/or Commercial experience is a plus

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear