Mellon Group

Back office Specialist

Mellon Group  •  Republic of Albania (Onsite)  •  19 days ago
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Job Description

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:

Requirements

Key Responsibilities:

  • Service Ticket Management:
    • Manage incoming service requests.
    • Collect information and offer assistance to users.
    • Log service requests in the internal ERP system.
  • Coordination & Support:
    • Work in conjunction with the technical servicing team.
    • Support administrative tasks as required.
    • Manage and update spreadsheets and handle documentation.
    • Prepare regular and ad-hoc reports.
  • Troubleshooting:
    • Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures.

Soft Skills

  • Exceptional communication skills, both verbal and written.
  • Strong orientation towards customer service.
  • Possesses an analytical mindset and demonstrates attention to detail.
  • Collaborative team-oriented approach.

Benefits

  • An excellent working environment
  • Opportunities for development and promotion
  • Continuous training
  • Competitive compensation
Mellon Group

About Mellon Group

Mellon Group is a leading multinational company and one of the top Information Technology providers. Over the course of 29 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Payments, Retail Banking Software and Hardware Solutions, Omni-Channel & Unified Contact Centre Communication, as well as Business Process Management and Personnel Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail, large enterprises and merchants, the public sector et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other businesses and their customers.

Headquartered in Athens, Greece, Mellon has over 9,000 employees and is present in 11 countries in the wider region of Central and SE Europe, assisting its customers to optimize their operation and increase their market share, efficiently and cost effectively.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Piraeus, GR
Year Founded
Unknown
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