Job Description

Back Office Operations Associate

Location: Fayetteville, NC

Type: Full-time

Department: BFSI (Banking, Financial Services, and Insurance)

eClerx is seeking a detail-oriented Back Office Operations Associate to support form processing, 401(k) plan research, and outreach to employer HR teams—ensuring a smooth customer experience.

You’ll help ensure we have accurate information and efficient processes to deliver a seamless rollover experience for our customers.

Responsibilities

• Review and process customer forms accurately and efficiently
• Ensure completeness and compliance of all documentation
• Follow workflows for rollover-related paperwork
• Research employer-sponsored 401(k) plans
• Contact HR teams and plan administrators to obtain and verify plan information
• Track outreach and update records in internal systems
• Coordinate with internal teams to resolve issues and maintain turnaround times

Eligibility Requirements

• Strong attention to detail and organization
• Ability to handle repetitive tasks with accuracy
• Comfort with sensitive financial/customer information
• Clear communication skills (phone and email)
• Experience in operations, admin, or back-office roles is a plus

In the US, the target base salary for this role is $35,000-$45,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. ​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here