Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Back Office Operations Manager

Location: Meadowbrook
Job Type: Full-Time
Schedule: M-F 10am - 6pm
About the Role


We’re looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you.

Key Responsibilities

Leadership & Customer Experience

• Drive membership retention by engaging with current members and promoting renewals and upgrades.
  
  
• Collaborate closely with the General Manager to resolve member concerns and operational issues.
  
  
• Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow.
  
  
• Proactively manage cancellations and work toward member retention whenever possible.
  
  

Operations & Administration

• Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols.
  
  
• Manage retail sales processes, ensuring accurate transactions and inventory tracking.
  
  
• Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.
  
  
• Ensure all member concerns are addressed promptly and professionally
  
  

What We’re Looking For

• 1–2 years of relevant experience in operations, customer service, or sales
  
  
• College degree preferred, but not required
  
  
• Strong leadership, communication, and organizational skills
  
  
• Ability to handle difficult situations with patience, professionalism, and tact
  
  
• Comfortable with basic cash handling and computer systems
  
  
• Background in fitness or wellness is a plus
  
  

Apply now to become part of a team that's passionate about people, fitness, and operational excellence!
Compensation: $30,660.00 - $43,000.00 per year

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!