Cross Border Talents

Back Office Agent - Fluent in German

Cross Border Talents  •  Porto, PT (Hybrid)  •  5 months ago
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Job Description

This Team based in Porto city was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.

Today German and Italian are our main markets but We have already started the operation in Spain, Portugal and Check Republic and We intend to open England, Sweden and more, until 2025.

Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management request for multiple products depending on the country and partner, all from the same platform and location.

YOUR FUTURE MISSION IN THE TEAM

  • Management of vehicle repair requests in accordance with the contractual coverage
  • Examination of the admissibility of applications
  • Contact by phone all required departments
  • Analysis of the applications and examination of insurability and financial risk to support decision-making in accordance with the procedures and delegation rules
  • Communication of decisions to customers and/or business partners
  • Ensuring the administrative management of all prepared processes

Requirements

AS OUR NEW BACK OFFICE AGENT, YOU MUST HAVE:

  • Education or university degree in: Business Administration/Business Management; Insurance or banking; Public administration
  • Automotive knowledge is a plus
  • Good knowledge of the IT tools and applications used by the team as per the job requirements
  • Good communication skills, both verbal and written
  • Continuous pursuit of customer satisfaction
  • Striving for very high quality results
  • German fluent
  • Good written English

Benefits

Besides our attractive salary, you will benefit :

  • Meals allowance
  • Transportation allowance
  • Child allowance
  • Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
  • Hybrid working mode – a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
  • Continuous development and career growth opportunities on a local and global level
  • And much more…
Cross Border Talents

About Cross Border Talents

Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.

By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.

CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).

We are the global market leader in international tech CX recruitment. Why?

Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.

Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.

Join us on our journey to shape the future of global recruitment and talent mobility!

www.cbtalents.com

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Lisbon, PT
Year Founded
2013
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