Job Description

THE TEAM

Ironworks Hotel is a boutique hotel located near the Keystone Fashion Mall in north Indianapolis and is inspired by America’s industrial heritage. The Ironworks Keystone campus is home to some of the area’s best restaurants including Provision, Ruth's Chris Steakhouse, Rize, Sangiovese Ristorante, Blue Sushi Saki & Grill and more The Ironworks Hotel is a place for people to work hard, play hard and come together.

THEY PLAYER

The Back of House Specialist is a dynamic role that covers multiple areas of the housekeeping department. You will maintain the hotel’s public areas and grounds at a high level of cleanliness and organization in accordance with the company's standards while providing excellent customer service to hotels guests. You will also provide guests with a fully stocked and well maintained mini-bar on a consistent basis throughout a guest’s stay. You will clean mini-bars regularly and maintain a fully stocked inventory of all mini-bar items. You will inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to the guest’s departure. Additionally, you will maintain all aspects of handling guest linens, including preparation of soiled linen for wash, finishes, inspections, folding and storing of clean linens.

WHAT YOU WILL DO

• Clean and sanitize assigned public areas in accordance with company and franchise policy. Assist the executive housekeeper as needed with deliveries, cots, cribs, trash, etc. Assists front desk associates with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours.
• Ensure hotel equipment, such as carts, vacuums, and any other housekeeping equipment are maintained properly and secured.
• Ensure cleaning supplies and chemicals are used properly and all bottles are properly labeled in accordance with the chemical policy.
• Provide excellent customer service that goes above and beyond, to the hotels guests. Immediately address guest’s requests.
• Maintain, track and complete daily worksheet of mini-bar stock.
• Replenish mini-bar items in rooms.
• Maintain mini-bar pantry including par stock, organization and cleanliness.
• Ensure products in mini-bar are not expired. Comply with procedure to remove expired products as necessary.
• Ensure rotation of all mini-bar products.
• Maintain assigned mini-bar carts.
• Maintain and complete assigned floors and rooms requesting mini-bar service.
• Follow required safety and standard operating procedures.
• Report all mini-bar concerns to management including any guest issues
• Receive, evaluate condition, separate, and launder soiled linen from guest rooms.
• Prepare required F&B linen in a timely fashion.
• Examine laundered items to ensure cleanliness and serviceability.
• Fold and/or press linen as appropriate.
• Maintain linen and laundry supplies such as cleaning and starching agents
• Sweep, mop, and maintain cleanliness of laundry room.
• Store folded laundered items in linen supply area.
• Conduct inventories as assigned by the Housekeeping Manager
• Keep linen area clean, stocked and organized.
• Be properly attired in uniform and name tag in accordance with company grooming and uniform policy.
• Communicate with superiors and co-workers about the status of guest requests and assigned tasks.
• Report all incidents and injuries to the appropriate supervisor.
• Provide input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Complete any other task requested by a supervisor, including training new associates.

GHG24

Requirements

WHAT WE NEED

Education - High school diploma or equivalent

Experience and/or Training - Houseman/housekeeping and customer service experience, strong organizational skills, and attention to detail.

PHYSICAL AND MENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand, and/or walk. Must be able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs. The employee must occasionally lift and/or move up to 50 pounds while moving files or small packages. This position is also subject to irregular hours to include late nights, weekends and holidays.

WORK ENVIRONMENT

This position is in a hotel environment; the noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Individuals must be able to operate in mentally and physically stressful situations as well as being able to keep up in a fast-paced environment.

The work environment characteristics described here are representative of those individuals encounter while performing the essential functions of this position.

WORK AUTHORIZATION

United States (required)