Job Description

GET TO KNOW US

We’re a retail world built on iconic firsts. Famed for the creativity that touches our brands, buildings and experiences. We’re always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out.

KNOW THE ROLE

The Back Of House Department Manger is accountable for delivering the daily operations of the stockroom and ensuring optimum efficiencies are met including receiving and distributing goods on time, investigating and resolving any discrepancies, acting as liaison for maintenance in the store and ensure exceptional standards in the stockroom and back of house spaces. Responsibilities and duties include:

Goods In

• To respond to all delivery requests i.e. local, country and international, as appropriate and liaise with Own Buy and Concession departments in their booking in and out of stock

• To carry out and liaise with delivery contractors to ensure that they meet the companies’ requirements for a speedy efficient and professional delivery service

• To effect daily delivery of local and international post

• To ensure all customer transactions / deliveries are treated with the strictest confidence

• To have a working knowledge of computer systems which will include all delivery details, post and maintenance details

• To follow correct procedures for Goods In operation, documentation for all types of goods received, special orders and customer correspondence

• To manage the stockroom support team to deliver goods to the correct place in a timely manner

• To have all deliveries cleared to stockrooms before 11am

• To manage all beauty replenishment delivered to counters in a timely manner

• To complete house stationary requisitions at all times within store budget

• To follow correct procedures for all transfers in and out of the store with tracking details to follow up

• To set procedures in Goods In to space plan for all deliveries – to maintain high standards and a safe place to work

• Devise clear planogram for Goods In space

• To be aware of all store promotional activities, including window displays / advertising, floor moves and events to manage back of house support and requirements

• To dispose and manage stockroom rubbish in accordance with sustainable waste management plan

• To maintain records of merchandise returned to suppliers and to answer any related queries

General Stockroom

• Manage the daily operations of a stockroom and the receiving and distribution of goods – constantly striving to improve and make efficiencies in the area

• Lead the team effectively ensuring clear expectations are set and standards are met as well as providing regular feedback to support a high performance work environment

• To check, price and prepare goods for distribution and ensure that any discrepancies are reported to the manager

• To exercise care in handling merchandise

• To maintain stockrooms/goods in area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all times

• To maintain stockroom / goods in layout in a customer friendly way having regard for safety issues

• To honour all time commitments for the delivery of goods/post

• Action transfers and RTV’s from each department

• To plan space management of all departments and the flexibility to adapt for peak trading times

• To maintain department layout in a customer friendly way having regard for safety issues

• To store products in keeping with Brown Thomas standards

Maintenance

• Provide a store open and close function as required and assist with any late night maintenance works in the store

• To liaise with maintenance contractors reporting into the store i.e. booking in contractors to complete any necessary works

• Report all necessary works to management and assist where required in the completion of these works

• To assist in maintaining an updated log of all internal and external issues and approximate timelines

• To ensure effective assistance is given with the maintenance function in the store

• Ensure that all maintenance contract deadlines are as per property department guidelines

• Ensure maintenance book is maintained as per store audit guidelines and a summary of all visits stored for future inspection

• Monthly store audits

Customer Service

• To offer the team members the highest level of customer service in keeping with Brown Thomas Arnotts standards

• To offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephone

• To have a working knowledge of the store e.g. layout facilities merchandise labels and any department moves

Systems

• To follow correct procedures for stockroom operation, documentation for all types of goods received, special orders and customer correspondence

• To assist in the preparation and arrangement of stock for stocktaking purposes

• Liaise with the stock administration team where required

Security

• To comply with all store security procedures

• To follow correct stockroom procedures and take the necessary steps to deal with discrepancies

• It is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all times

• To deploy flood barriers when required

Health & Safety

• To have a working knowledge of the Health and Safety Statement

• To ensure all Risk Assessments are reviewed and updated on a regular basis

• Report discreetly Management/Security any safety hazards or behaviour

• To operate any equipment, in accordance with formal training guidelines

• To ensure all equipment is maintained and in proper working order

• To ensure protective clothing and footwear are worn at all times while in the stockroom

General

• To assist with any other duties as required by the Store Manager

• To support Visual Merchandising team & Management team on any fixture moves and new floor layouts

• To establish and maintain a good working relationship with your colleagues

• You may also be requested to carry out general stockroom duties as required by the Store Management

• To be aware and observe all Company policies and procedures

• To attend weekly management meetings to support in planning departments

KNOW WHAT WE'RE LOOKING FOR

• Excellent leadership and communication skills

• To multitask effectively whilst maintaining excellent attention to detail

• Excellent organizational skills coupled with the ability to prioritize tasks

• The flexibility to work in a rapidly changing environment and use your own initiative

• A hands on approach

• Excellent problem solving skills

• Excellent computer literacy

KNOW WHAT’S IN IT FOR YOU

• Our City Centre based Head Office is close to all forms of transport and surrounded by many shops, parks and beautiful restaurants

• Team discount is offered across Brown Thomas, Arnotts and our Concession partners

• Wellbeing initiatives; EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social Club

KNOW HOW WE WORK

Experience is our business Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.