NIO

BaaS服务运营

NIO  •  Onsite  •  18 hours ago
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Job Description

BaaS服务运营
武汉
社招
全职
用户与服务
本科及以上
1-3 年
职位描述
1. 负责蔚来、乐道、萤火虫品牌 BaaS 电池租用服务的日常运营支撑工作。
2. 牵头 BaaS 业务保险理赔全流程协同处置,统筹理赔闭环跟进。
3. 对接各区域团队,完成保险报案资料收集、材料审核,联动保险公司完成报案、理赔对接等全流程工作。
4. 跨部门协同联动,保障用户服务质量,提升用户满意度。
5. 高效完成上级交办的其他相关工作。
职位要求
1. 本科及以上学历,1‑3 年用户服务、客诉运营或理赔相关工作经验;具备较强的服务意识,主动耐心处理用户问题。
2. 熟悉客户服务流程与问题处理方法,具备突发事件响应处置能力。
3. 优秀的沟通协调能力,可顺畅对接区域、内部各部门、保险公司及用户,推进事项落地。
4. 逻辑清晰、细心严谨,具备较强问题分析与闭环解决能力;熟练使用 Word、Excel 等办公软件。
5. 具备良好的团队协作意识,乐于分担工作、主动协同。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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