Social Security Scotland are looking for an individual to join the Fraud and Error Unit as a Team Leader. Do you have experience in leading and motivating a team undertaking complex benefit decision making? Do you have experience in working effectively with stakeholders in a changing environment and contributing to overcoming challenges? If you do, then this opportunity for a B3 Fraud and Error Decision Making Team Leader may be for you.
Social Security Scotland’s Fraud and Error Resolution Unit (FERU) is seeking a Fraud Decision Making Team Leader, within the Error and Insights Branch. This is a high-profile role where you will apply your leadership skills and benefit decision-making expertise in a dynamic and collaborative environment.
In this role you will manage a team of Fraud and Error Decision Makers. Ensuring that your team operates to instructions, and all decisions are fair, consistent and comply with the law and with policy intent. You will also be involved in the creation, implementation and review of comprehensive, high-quality decision- making guidance.
Responsibilities
Coaching, developing, leading and motivating your team to achieve team objectives, ensuring robust workforce planning, recruitment, induction and training are in place.
Undertaking and recording management checks; ensuring that your team operates to instructions, and all decisions are fair, consistent and comply with the law and with policy intent.
Providing guidance and support to staff as required, especially for unusual, high interest or complex cases, seeking support from policy and legal where required.
Contribute to the creation, and then implementation of comprehensive, high-quality decision-making guidance.
Managing workflow and caseload to ensure prompt resolution of cases, including working with project teams and policy stakeholders to resolve complex cases.
Ensuring that appropriate MI is collected to inform service development and meet reporting requirem ents.
Taking appropriate measures to ensure the health, safety and wellbeing of yourself and your staff.
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here
For this post, the following Success Profile elements will be assessed:
Technical / Professional Skills
This role is aligned to the Operational Delivery Profession. A full description of the level required can be found in the Operational Delivery Profession Framework
Experience
Behaviours:
You can find out more about Success Profiles Behaviours here
How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and job simulation exercise.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We are holding a candidate information session to provide you with information about the application and interview process, as well as further information on the role and team.
The session will be held on Wednesday 1st July 12:00 - 13:00
Please join us using the link below:
Click here to join
Expected Timeline (subject to change)
Sift – w/c 20th July 2026
Assessment - The assessment will be emailed to all candidates on the 3rd August for completion at that time.
Interview – w/c 3rd August 2026 via Teams
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Enterprise House, Dundee or 220 High Street, Glasgow. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This post requires the successful candidate to clear additional National Security Vetting clearance (Security Check Level ) before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
Apply before 15th July 2026 at 23:55
Contact Name - Resourcing Team
Contact e-Mail - Recruitment@socialsecurity.gov.scot
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
