Job Description

We have an exciting temporary opportunity for a Delivery Manager to join the End to End Delivery Team within Social Security Scotland.

The End to End Delivery Team plays a key role in coordinating the delivery of complex digital products and services across Social Security Scotland. Working closely with colleagues across Change and Digital Delivery, and other delivery partners. The team helps ensure services are delivered effectively, efficiently and in line with organisational priorities.

As a Delivery Manager, you will support the prioritisation, coordination and delivery of work across multiple products, services and teams. You will work collaboratively with a wide range of stakeholders to manage dependencies, remove blockers, drive continuous improvement and support the successful delivery of outcomes for clients and the organisation.

This is an excellent opportunity for colleagues across the Scottish Government to broaden their delivery management experience while contributing to the delivery of high-profile digital services that support citizens across Scotland.

Responsibilities

• Demonstrate and compare effective delivery methods, adapting approaches to context and evaluating outcomes.
  
• Foster a culture of experimentation, resilience and continuous improvement.
  
• Support teams to define, manage and visualise outcomes effectively using data to inform planning.
  
• Act as a liaison between contracted suppliers, internal teams and senior stakeholders, interpreting both technical and business needs.
  
• Manage stakeholder relationships, expectations and communications, facilitating discussions across diverse and senior audiences.
  
• Understand government processes, delivery environments and third-party involvement, applying this knowledge to prioritisation and decision-making.
  
• Recognise and manage transitions across the product lifecycle, ensuring adherence to service standards throughout delivery phases.
  
• Facilitate smooth delivery flow, managing pace and momentum while addressing risks, issues and dependencies proactively.
  
• Challenge complex or inefficient organisational processes, coaching teams and the wider organisation in inspection, adaptation and implementation of improved practices.
  
• Provide delivery assurance by removing blockers, managing dependencies and maintaining confidence in outcomes.
  
• Build, structure and motivate high-performing teams, creating inclusive and effective working environments.
  
• Identify, address and resolve team challenges, supporting optimal team composition based on context and need.

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this opportunity, the following Success Profile elements will be assessed:

Experience:

1. Demonstrates practitioner-level expertise in Agile and Lean practices, including selecting and comparing delivery approaches, fostering experimentation and resilience, and adapting methods to suit context. Applies a blended approach where appropriate, measuring and evaluating outcomes, and supporting teams to manage and visualise progress effectively.
   
2. Demonstrates practitioner-level expertise in communicating across technical and non-technical stakeholders, interpreting diverse needs, managing expectations, and handling both proactive and reactive communication. Facilitates challenging discussions within teams and with senior stakeholders.
   
3. Demonstrates practitioner-level expertise in planning, including understanding the delivery environment, prioritising effectively, using data to inform decisions, managing dependencies, removing blockers, and ensuring confidence in delivery outcomes.
   
4. Demonstrates practitioner-level expertise in ensuring delivery momentum, helping the team’s delivery flow by actively addressing internal and external risks, issues and dependencies, even when the ownership exists outside the team.

How to Apply
Please apply online, providing a Supporting Statement (of no more than 750 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis.If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

This is a Government Digital and Data (GDD) role within the Product and Delivery job family. Candidates who are not currently members of the GDD Profession, or who belong to a different GDD job family, will be required to complete a GDD technical assessment before an appointment can be confirmed.

Dates to Remember
Statement submitted by: Tuesday 18th August 2026 at 23:55
Informal chats: week commencing 31st August 2026 (Subject to change)

Duration of Temporary Opportunity
This opportunity is for 3 months initially with the possibility of extension.

Hybrid Working
Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location.

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot    

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot    

If you have any questions about the role please contact Jennifer Cameron at Jennifer.Cameron@socialsecurity.gov.scot