Job Description

Social Security Scotland are seeking a Delivery Manager to sit within the End to End Delivery Team.

The End to End Delivery Space is a relatively new area and the unit aims to foster a digitally enabled and client centric ecosystem that drives innovation, enhances collaboration, delivers sustainable business value and a seamless, compliant and client-focused service by operationalising policy and legislation effectively, ensuring successful implementation through strong partnerships with Corporate, Scottish Government Policy and other delivery partners.

The End to End Client Journey ensures the prioritisation, coordination and execution of complex digital products and services across Change and Digital Delivery for Client Journey Service Areas (Verticals) and Benefit Service (Horizontals). It aligns service roadmaps, manages dependencies, balancing costs with delivery efficiencies and business value.

The Delivery Manager is a key part of this team as we look to move forward on this journey and ultimately supports the wider areas to ensure the prioritisation, coordination and execution of complex digital products and services across Change and Digital Delivery for Client Journey Service Areas (Verticals) and Benefit Service (Horizontals).

A Delivery Manager is accountable for the performance of the team.

At this role level, you will:

• build and maintain teams, ensuring they are motivated, collaborating and working well
• identify obstacles and help the team to overcome them
• focus the team on what is most important to the delivery of products and services
• encourage and facilitate continuous improvement of the delivery team
• coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques
• the complexity or breadth of products or teams will vary in this role, depending on the context

Responsibilities

• Demonstrate and compare effective delivery methods, adapting approaches to context and evaluating outcomes.
• Foster a culture of experimentation, resilience and continuous improvement.
• Support teams to define, manage and visualise outcomes effectively using data to inform planning.
• Act as a liaison between contracted suppliers, internal teams and senior stakeholders, interpreting both technical and business needs.
• Manage stakeholder relationships, expectations and communications, facilitating discussions across diverse and senior audiences.
• Understand government processes, delivery environments and third-party involvement, applying this knowledge to prioritisation and decision-making.
• Recognise and manage transitions across the product lifecycle, ensuring adherence to service standards throughout delivery phases.
• Facilitate smooth delivery flow, managing pace and momentum while addressing risks, issues and dependencies proactively.
• Challenge complex or inefficient organisational processes, coaching teams and the wider organisation in inspection, adaptation and implementation of improved practices.
• Provide delivery assurance by removing blockers, managing dependencies and maintaining confidence in outcomes.
• Build, structure and motivate high-performing teams, creating inclusive and effective working environments.
• Identify, address and resolve team challenges, supporting optimal team composition based on context and need.

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience

1. Demonstrates practitioner-level expertise in Agile and Lean practices, including selecting and comparing delivery approaches, fostering experimentation and resilience, and adapting methods to suit context. Applies a blended approach where appropriate, measuring and evaluating outcomes, and supporting teams to manage and visualise progress effectively.
2. Demonstrates practitioner-level expertise in communicating across technical and non-technical stakeholders, interpreting diverse needs, managing expectations, and handling both proactive and reactive communication. Facilitates challenging discussions within teams and with senior stakeholders.
3. Demonstrates practitioner-level expertise in planning, including understanding the delivery environment, prioritising effectively, using data to inform decisions, managing dependencies, removing blockers, and ensuring confidence in delivery outcomes.
   

Behaviours

• Leadership -(Level 3)
  

You can find out more about Success Profiles Behaviours here. 

Technical / Professional Skills:  
This role is aligned to Delivery Manager within the Government Digital and Data Profession.

These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage. Please review the following to understand the skill expectations: Delivery manager - Government Digital and Data Profession Capability Framework

How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 750 words)which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

An initial sift may be completed using the CV and Supporting Statement against the first Experience criteria. Candidates who pass the initial sift will have their applications fully assessed.

There may be a telephone interview prior to the final interview stage.

Successful candidates will be invited to an interview which will assess the Experience and Behaviours, and a technical assessment comprising a 10 minute presentation which will assess the Technical Skills.

Full details of the interview and assessment process will be shared with shortlisted candidates once the sift has been completed.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift - w/c 15th June
Interview – w/c 29th June
Location - In Person in either Dundee or Glasgow

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.  Find more about us here. 

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.   

Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.  If you have specific questions about the role you are applying for, please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.   

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. 

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application for, please contact the Resourcing Team via Recruitment@socialsecurity.gov.scot

Apply before 9th June 2026 at 23:55

Contact Name- Resourcing Team
Contact e-Mail - Recruitment@socialsecurity.gov.scot