Job Description

Requisition 40261:

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.

Primary Purpose

Account Analysts work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. Account Analysts serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Analysts may manage accounts receivable for multiple customers through proactive customer communication to support collections, revenue protection and payment resolution. Many of our department’s employees successfully advanced to other departments within Norfolk Southern, including Expenditure Accounting, Marketing, Corporate Accounting, and Internal Audit.

Principal Duties

Position duties include, but are not limited to:

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and payment remittance issues. Collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
• Provide comprehensive updates to Management team and related stakeholders regarding customers’ accounts.
• Actively participate in own professional development as guided by management team.

Job Related Experience

Minimum: 0-2 years

Education Required

Minimum: Bachelor’s degree

Preferred: Master’s degree

Preferred Majors: Business, Accounting, Economics, Finance, Marketing, Management

Preferred Skills

• Self-starter committed to learning the ins and outs of railroad operations, as well as the industry regulations
• Intermediate knowledge of Microsoft Office
• Exceptional customer service skills
• Strong written and verbal communication skills
• Time management and prioritization
• Positive and professional attitude

Work Conditions

Environment: hybrid on-site (3) days and remote (2) days per week.

Shift Work: no

On-Call: no

Weekend Work: no

Travel Required: 0-2 days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.