Job Description

Residential Sales Representative (Customer-Focused)

Location: Cardiff area

Base Salary: £28,000 per annum, plus On-Target Commission c£28,000+

Please note: This is a field-based position with working hours typically Monday to Friday, 10:30am to 7:00pm, due to the nature of in-person customer engagement.

In this position, you will promote and sell a leading broadband service directly to residents in selected residential developments and apartment buildings. Acting as the primary representative for the brand, you will engage potential customers through in-person interactions, maximise every sales opportunity during visits, distribute relevant promotional information, establish positive connections with residents, participate in community or resident association events, clearly explain the service offerings, and gather valuable customer insights and opinions.

Key performance expectations include aiming to approach approximately 100 households daily and secure around 3 successful sales per day. As performance improves and progression occurs through performance tiers, additional responsibilities may include following up on online enquiries, along with the potential for one day of home-based working (subject to business needs).

Main Responsibilities

• Achieve and surpass assigned sales goals while improving conversion ratios
• Complete a structured daily plan of customer visits
• Optimise the outcome of each customer interaction
• Serve as a positive representative and ambassador for the brand
• Uphold and demonstrate the organisation's core values in all engagements
• Clearly communicate the key advantages and features of the service
• Highlight the strengths and unique selling points of the client's offerings
• Gather and report customer views on the brand, service quality, pricing, market competition, and promotional effectiveness

Candidate Profile

• Strong academic background or equivalent demonstrated achievement
• Prior experience in a sales-focused position
• Proven ability to present and explain a product or service to customers, adapting your approach to address individual needs and successfully close sales
• Experience managing customer feedback, concerns, or complaints effectively
• Highly driven, enthusiastic individual with a genuine passion for sales and a positive attitude toward challenging targets
• Ambitious mindset with comfort working toward and exceeding performance metrics

Why Join This Organisation? Our client is a forward-thinking broadband provider committed to delivering high-quality connectivity with a strong focus on customer satisfaction. They have received industry recognition for service excellence and workplace culture, including awards for provider performance and employee wellbeing.

Key Employee Benefits

• Attractive base pay with strong earning potential through commission
• 25 days of annual leave, rising progressively to a maximum of 35 days
• Additional paid time off for occasions such as your birthday, relocation, marriage/civil partnership, and volunteering
• Private medical cover
• Life assurance equivalent to 4x your base salary
• Pension scheme with employer matching contributions up to 4%
• Access to retail discounts from a wide range of well-known brands
• Complimentary broadband service (where available in the coverage area)
• Enhanced maternity/paternity pay provisions

Our client is fully committed to equality of opportunity for all applicants and staff, embedding this principle deeply within their culture and values. They actively encourage applications from individuals of all backgrounds and experiences.