Job Description

Qualifications

• Bachelor’s Degree or higher
• Native-level proficiency in Arabic, advanced proficiency in English (written and verbal)

• Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).

• Ability to multitask and manage time effectively in a high-volume ticket environment.

• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).

• Customer-oriented with strong problem-solving and analytical skills.

Technical Skills:

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

• Provide first-line support to business clients, partners and retail teams

• Manage and resolve B2B inquiries related to device and app usage, device and app login issues

• Collaborate with internal teams to ensure timely and accurate responses.

• Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
• Ensure all cases and interactions are accurately logged in the ticketing system
• Monitor and follow up on open tickets to ensure timely closure and client satisfaction