Job Description

Location: Toronto,Ontario,Canada

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.

The impact you'll make:

The B2B Supply Chain Specialist supports the execution of customer supply chain activities for assigned B2B retail and corporate sales accounts. This role focuses on accurate order management, forecast support, and day-to-day coordination to ensure high service levels, on-time delivery, and compliance with customer requirements.

Acting as an operational point of contact, the Specialist works closely with Sales, Demand Planning, Supply Planning, Distribution, Logistics, and Customer Operations to support on-time, in-full (OTIF) performance and resolve execution issues, escalating risks as needed.

All Saje team members are responsible for contributing to a positive, collaborative workplace culture.

What you'll do:

Customer Order Management & Execution

• Execute the full order lifecycle for assigned customer accounts, including order validation, entry, allocation support, and shipment tracking
• Ensure customer orders are processed accurately according to item setup, lead times, pack configurations, and customer-specific requirements
• Monitor open orders and proactively flag risks related to inventory availability, production timing, or transportation constraints
• Communicate clearly and professionally with internal teams and external customer contacts regarding order status and execution issues
• Maintain a high level of detail and accuracy across all customer order activities

Customer Forecast & Demand Support

• Review customer forecasts, replenishment signals, and order trends to support demand alignment activities
• Assist with updates related to promotions, seasonal demand, and new item introductions
• Partner with Demand Planning and Supply Planning teams to help align customer demand with available supply
• Identify and escalate forecast variances, unusual order patterns, or demand risks in a timely manner

Retailer Compliance & Service Performance

• Support compliance with customer routing guides, labeling requirements, ASN processes, and delivery windows
• Track shortages, backorders, and chargebacks related to execution or compliance issues
• Assist with monitoring customer service KPIs such as OTIF, fill rate, and order accuracy
• Support root cause identification for service issues and contribute to corrective action discussions

Cross-Functional Coordination

• Serve as an operational contact for customer-related supply and order execution issues
• Coordinate internally with Supply Planning, Distribution, Logistics, QA/QC, and Customer Operations to resolve order discrepancies, quality holds, or delayed shipments
• Support new product launches by assisting with item setup, initial order readiness, and on-time launch execution

Reporting & Data Accuracy

• Maintain accurate customer, item, and order data within ERP and related systems
• Prepare routine customer supply reports and internal status updates
• Support data accuracy and documentation to ensure reliable customer execution
• Contribute to continuous improvement efforts by identifying recurring execution issues and process gaps

We'd love to hear from you if you have:

• 3–5 years of experience in customer supply chain, customer operations, order management, or a related supply chain role
• Experience supporting B2B retail customers within CPG, personal care, beauty, or similar consumer products environments
• Working knowledge of retailer compliance requirements and service level expectations
• Hands-on experience with ERP systems and strong Excel skills (pivot tables, lookups, basic analysis)
• Familiarity with EDI transactions, ASNs, and customer scorecards
• Experience supporting specialty, wholesale, or omnichannel retail customers is an asset
• Strong execution, follow-up, and problem-solving skills with a high attention to detail
• Clear communicator who works well across functions and with external partners

Why Saje?

Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work.

The compensation range on average for this position is from $70,000-80,000 annually. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

In addition to your base, we offer:

• Annual bonus program
• A hybrid way of working
• Flexible work hours based on business needs
• Wellness days to ensure you're taking care of your mental and physical health
• Health benefits - comprehensive health, vision and dental packages
• Paid sick days
• Generous product discount
• Full onboarding plan and onboarding buddy to help you settle in
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• GRSP matching programs
• Paid time off to ensure you're resting & recharging
• Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Join our team!

If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly.

All applications are viewed by a member of our team and therefore we do not use AI as part of our screening & selection process. We do use AI to transcribe our preliminary screening calls with our recruitment team. This job posting is for an existing vacancy on our team that we are presently hiring for.

Saje provides equal employment opportunity to all employees and applicants, and we believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.

Apply to this job