Location: Maidenhead, Berkshire (Volvo Car UK Headquarters)
Job Type: Full-time (office-based)
Salary: Up to £30,000 per annum
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.
We’re looking for a dedicated and driven B2B Sales Operations Executive to join our growing team at Volvo Car UK. You will support Fleet & Business Sales by providing excellent service, onboarding, and lifecycle support for new and existing B2B customers. You’ll be the main contact for all B2B enquiries, building strong, long term relationships.
Manage fleet customer accounts and support agreements using Salesforce and Power BI
Coordinate vehicle demos, onboarding, renewals, and contract amendments
Act as first point of contact for B2B enquiries across multiple channels
Monitor operational KPIs and report on performance
Collaborate with Fleet Sales Managers, leasing partners, and internal teams
Assist with tender documentation and fleet proposals
Identify process improvements and support continuous operational efficiency
Maintain product knowledge to support customer decision-making
Support fleet events and lifecycle management for existing customers
Strong communication and interpersonal skills with B2B clients
Customer-focused, collaborative, and results-driven
Ability to manage high volume queries accurately and efficiently
Prioritisation skills in a fast paced, target-driven environment
Problem-solving mindset and adaptability to change
Proficiency in Salesforce or similar CRM and familiarity with Power BI
Comfortable using multiple communication channels
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
access to education bursaries to learn new skills.
a day off and a voucher to get yourself something nice on your birthday
company pension
healthcare plans including private medical insurance and dental cover
22 days annual leave rising to 30 with length of service
subsidised car purchase schemes available
If you’re interested in joining us as a B2B Sales Operations Executive, apply today!
We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Formed in 2003 and now grown to almost 400 people, ROI is an exciting and high-growth business creating incredible automotive customer experiences by unifying people, technology and marketing. ROI has become the chosen long-term partner for 27 of the world’s vehicle manufacturers and 7 of the top 10 automotive finance companies.
Looking to the future, ROI leads the way with solutions and technology enabling the automotive industry’s digital transformation with exciting solutions for direct and virtual sales to support the shift towards ecommerce.
But in achieving these things there is so much more we can do and be. ROI’s vision is to be a company that people love to work for. We want to be a community where people want to belong and feel they belong, and know they are more than just a number. We work hard to build a company that lives up to our values, and in return we want everyone to feel a deep sense of pride in ROI and what it stands for and go the extra mile to meet the needs of the company, clients, and colleagues. Above all else, this unique culture is the force that drives our success.
