Job Description

Lowes is a trusted Australian retailer dedicated to providing quality menswear, schoolwear, workwear and unisex clothing. With a proud 125-year history as a 100% Aussie-owned company, we have grown into an iconic brand with nationwide network of 200 stores.

This role is responsible for coordinating orders, supplier communication, freight follow-up, operational administration, customer support, and workflow management to ensure orders and enquiries are managed accurately and within required timeframes.

Main Duties & Responsibilities

Operational Coordination

• Coordinate day-to-day operational activities across the Services division.
• Monitor and manage order progression from placement through to dispatch and completion.
• Liaise with suppliers regarding production updates, delivery timelines, shortages and issues.
• Coordinate freight bookings, dispatch follow-up and delivery tracking.
• Assist with managing operational workflows and escalations.

Customer & Order Support

• Support customer enquiries via phone and email.
• Assist with order amendments, delivery updates, returns and credits.
• Work closely with Customer Care and internal teams to resolve operational issues efficiently.
• Ensure a high level of customer service is maintained across all channels.

Systems & Administration

• Maintain accurate records across systems including Pronto Trello and Magento.
• Assist with operational reporting and administrative tasks.
• Support process documentation and updates to operational procedures.
• Ensure customer, supplier and order information is maintained accurately.

Supplier & Logistics Support

• Build and maintain positive working relationships with suppliers and freight providers.
• Follow up delayed orders, dispatch issues and delivery exceptions.
• Assist with freight reconciliations and operational administration where required.

Team Support

• Work collaboratively with the wider Services team to support daily operational requirements.
• Provide support during peak periods, staff leave and business changes.
• Assist with onboarding and process training where required.

WHS & Compliance

• Follow all company WHS policies and procedures.
• Ensure operational activities are completed in line with company processes and compliance requirements.

Skills & Experience

• Previous experience in operations, customer service, administration or coordination roles.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Strong communication and problem-solving skills.
• Experience using ERP or order management systems is highly regarded.
• Intermediate computer skills across Microsoft Office and operational systems.

Key Attributes

• Highly organised and proactive.
• Strong follow-through and accountability.
• Calm under pressure and solutions focused.
• Team player with a willingness to support across multiple areas.
• Strong customer service mindset.
• Adaptable and willing to learn.