• 
  Serve as the primary relationship manager for assigned B2B and corporate
  accounts.
• 
  Onboard new corporate clients and ensure smooth implementation of agreed
  services and SLAs.
• 
  Monitor account performance against contractual obligations, KPIs, and
  service level agreements.
• 
  Actively manage client expectations, handle escalations, and resolve service
  issues promptly.
• 
  Conduct regular account reviews with clients to assess satisfaction, usage
  trends, and improvement opportunities.
• 
  Identify upselling and cross-selling opportunities to grow account value and
  revenue.
• 
  Coordinate with Operations, Driver Management, Finance, and Customer
  Support teams to ensure seamless service delivery.
• 
  Prepare and present periodic account performance reports, insights, and
  recommendations.
• 
  Support contract renewals, negotiations, and pricing discussions in
  collaboration with management.
• 
  Maintain accurate account documentation, records, and CRM updates.

Requirements

• 
  Bachelor’s degree in Business Administration, Marketing, Management, or a
  related field.
• 
  3–5 years of experience in B2B account management, key account
  supervision, or corporate client servicing.
• 
  Strong understanding of B2B relationship management and service-level
  management.
• 
  Excellent communication, negotiation, and stakeholder management skills.
• 
  Strong analytical skills with the ability to interpret usage, cost, and
  performance data.
• 
  Ability to manage multiple accounts and priorities under pressure.
• 
  Proficiency in Microsoft Excel, PowerPoint, and CRM/account management
  tools.
• 
  Experience in mobility, logistics, fintech, or service-based industries is an
  advantage.

• 
  Client retention rate and contract renewal success.
• 
  Revenue growth and wallet share per key account.
• 
  SLA compliance and service performance metrics.
• 
  Client satisfaction score (CSAT) and feedback ratings.
• 
  Average resolution time for B2B escalations and issues.
• 
  Upsell and cross-sell conversion rates.
• 
  Accuracy and timeliness of account reporting.

Benefits

• 
  Competitive salary and performance-based incentives.
• 
  Health and wellness benefits (HMO).
• 
  Career growth and professional development opportunities.
• 
  A collaborative, innovative, and performance-driven work environment.
• 
  Opportunity to play a key role in scaling LagRide’s B2B business.