Job Description

We believe in connecting great people with great opportunities.

Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening.

Your Role

• Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.
• Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.
• Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.
• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
• Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.

Your Qualifications

• Language Proficiency: Fluent in English and proficient in French.
• Education & Experience: High school diploma (mandatory).
• Stable job history (not frequent job hopping).
• Minimum 1 year of experience in customer service with a strong customer-oriented approach.
• Strong interpersonal and teamwork skills.
• Ability to multitask in a fast-paced environment.
• High attention to detail and problem-solving mindset.
• Experience with automated customer service platforms is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and computer skills.
• Flexibility and adaptability to change.
• Ability to work independently while following company protocols.
• Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.

The Offer

• Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.
• Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.
• Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.
• Competitive Benefits Package:
• Health insurance & wellness programs.
• Paid time off & holiday allowances.
• Performance-based incentives.
• Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.