Job Description

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What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions.

This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

The person in this role will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues.

This is a temporary role (fixed term) for a Collections Analyst B2B.

What You'll Bring:

• A minimum of 2-3 years of hands-on collections experience dealing with B2B customers.
• Fluency in English and Spanish.
• Strong customer focused attitude and mentality.
• Proficiency in Microsoft Excel, experience with PeopleSoft & High-Radius preferred.
• Strong verbal and written communications skills; attention to detail and strong documentation skills.
• Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction.
• A strong work ethic, ability to work efficiently and with a sense of urgency.
• Ability to prioritize tasks that are assigned.
• Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
• Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
• Analyzes data to identify and solve complex problems.

Impact You'll Make:

• The Collection Analyst is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Create a close working relationship with your counter parts within your department and the overall company.
• Perform any other duties as assigned.

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This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Analyst, Shared Services