Job Description

Do you have experience of operational decision-making? Are you looking for a stretching and high-profile role which involves managing and developing colleagues to their full potential? If so, this temporary opportunity could be a great fit for you.

We are looking for a temporary Disability Interventions Team Manager to join our team in Dundee, to work within the Error Control and Debt Management Branch of the Fraud and Error Resolution Unit (FERU). This is a key role which offers the opportunity to contribute to the safeguarding of vital resources for the people of Scotland who need them.

In this role you will oversee the Error Control activity undertaken by a team of B1 Interventions Officers. You will support the evolution of our Disability Error Control Service, engaging closely with project management colleagues and helping to continuously improve the design of the service and testing processes and systems to support further development.

Responsibilities

• Line management responsibilities, including managing performance, developing and supporting staff to reach their full potential.
• Provide guidance, including where necessary liaising with Policy and Legal colleagues, to support resolution of unusual or complex cases.
• Accountability for ensuring that your team is compliant with legal and policy requirements.
• Regular review and analysis of error correction work outcomes to help mitigate against future errors.
• Undertake Quality Assurance checks on Error Correction activity to ensure decisions are fair, consistent and comply with the law and with policy intent.
• Work collaboratively with colleagues in operational teams, Debt Team and Fraud Prevention Team to contribute to establishing effective error prevention measures within Social Security Scotland.
• Provide technical insight to working groups and stakeholders, collaborating with model office to understand error risk and identify mitigation.
• Collation of monthly and quarterly Management Information data and completion of reports – shared responsibility with other Team Managers.

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this opportunity, the following Success Profile elements will be assessed:

Experience

1. You will have some experience managing a team or colleagues in an error correction or complex casework environment involving disability benefits.
   

Behaviours

• Communicating and Influencing (Level 3)
• Making Effective Decisions (Level 3)
  

You can find out more about Success Profiles Behaviours here

How to Apply
Please apply online, providing a Supporting Statement (of no more than 500 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis.If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

Dates to Remember
Statement submitted by: Wednesday 10th June 2026 at 12 noon
Informal chats: from Wednesday 24th June 2026 (this may be subject to change)

Duration of Temporary Opportunity
This opportunity is for 12 months.

Hybrid Working
Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be Enterprise House in Dundee

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.   

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

If you have any questions about the role please contact Dale McLeish at Dale.Mcleish@socialsecurity.gov.scot