Job Description

Are you an organised and proactive individual with a passion for supporting successful change? Social Security Scotland is looking for a Business Change Management Coordinator to help deliver change initiatives that improve services and outcomes for the people of Scotland.

In this role you will support the planning, coordination and delivery of change activity across Social Security Scotland's programme of change. Working closely with business change teams, project colleagues and stakeholders, you will help ensure change initiatives are effectively governed, communicated and implemented.

Key responsibilities include maintaining documentation, coordinating meetings and stakeholder engagement activities, tracking actions and progress, and supporting the management of risks, issues and dependencies. The role requires strong organisational skills, attention to detail, proactive planning and the ability to manage competing priorities while building effective working relationships.

This is an excellent opportunity for someone with experience in business change, project support or coordination who enjoys working in a fast-paced environment and contributing to meaningful organisational change.

Responsibilities

• Assist in the planning and execution of projects, change, lessons learned and business simulations, ensuring timelines and deliverables are met.
• Create and maintain project, change, lessons learned and business simulation documentation, including project plans, highlight reports, and decision logs.
• Ensure alignment with organisational priorities and project governance standards.
• Coordinate the development of business readiness plans for change activities including People Impact Assessments.
• Build and maintain strong relationships with key stakeholders across the Agency and wider Scottish Government if required.
• Coordinate stakeholder meetings and ensure actions and decisions are documented and communicated effectively.
• Act as a liaison between Business Change Management Unit and wider organisational teams including delivery and development teams.
• Support the development of consistent governance practices across projects, change, business simulation and lessons learned.
• Prepare and manage agendas, minutes, and documentation for project and change boards and other related forums.
• Maintain and update risk, issue, and decision logs in line with organisational requirements.
• Potential for line management responsibilities including mentoring, coaching and performance management.

Success Profiles 
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here

For this post, the following Success Profile elements will be assessed:

Experience:

1. Experience in working with Agile methodologies, tools, processes and ceremonies, supporting and maintaining Agile project governance, to ensure effective oversight, control and delivery of project objectives.
2. Experience of assisting with the planning, coordination and implementation of complex projects and change activities, ensuring project documentation, plans, risks, issues and actions are maintained effectively to support successful delivery and organisational change.
3. Working knowledge of organisational systems, processes and procedures, with experience supporting assurance activities, identifying risks and issues, and contributing to operational readiness and successful implementation of change.
   

Behaviours:

• Delivering at Pace - Level 3
• Making Effective Decisions - Level 3
  

You can find out more about Success Profiles Behaviours here

Technical / Professional Skills:

This role is aligned to Project Support Officer in the Government Project Delivery Competency Framework. You can find out more about the skills required here: Project Support Officer HEO - Government Project Delivery

• Planning and Scheduling - Working:
  Implements and maintains systems for effective planning and scheduling.
  
• Risks and Issues - Working:
  Manages potential risk areas, working with risk managers and escalating issues when necessary.
  

How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Success Profiles above. Your CV and Supporting Statement should clearly demonstrate how you meet the Experience, Behaviours and Technical skills required for the role as outlined in the Success Profiles above. Be sure to provide specific examples of work that you’ve done that showcase your relevant experience.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on the first experience criteria. Candidates who pass the initial sift will have their applications fully assessed.

If invited for further assessment, this will consist of an interview and presentation.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)
Sift – w/c 24th August 2026.
Interview – w/c 7th September 2026.
Location – In person in either Glasgow or Dundee.

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. 

Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

Apply before 19th August 2026 at 23:55.

Contact Name - Resourcing Team
Contact e-Mail - recruitment@socialsecurity.gov.scot