Job Description

Are you looking for a role full of variety, where you will interact with a wide range of people and topics?

Social Security Scotland’s Fraud and Error Resolution Unit (FERU) are seeking a Business Support Officer on a Temporary Promotion or Temporary Level transfer basis for 6 months. You will be at the heart of our team, providing comprehensive support, primarily to our Head of Fraud and Error.

You will be responsible for prioritising and organising all communication flows between our Senior Leaders and wider stakeholders, ensuring everything runs smoothly and in line with agreed compliance and business processes. You will also lead the Business Support team including direct line management of two Business Support assistants.

This is an excellent opportunity that offers an interesting and varied workload, including the opportunity to work with colleagues across the organisation.

Responsibilities

• Support the Unit head in the delivery of their work by the strategic management of their diary, mailbox, briefings, correspondence, engagement and travel arrangements
• Monitor, distribute or directly deal with queries from internal and external colleagues as well as key stakeholders
• Lead the Business Support Team (and directly line managing 2 x Business Support Assistants) to provide multi-function support on a range of activities and coordination services to support the work of the Unit.
• Provide assurance to the Unit Senior Leadership Team on several compliance elements
• Ensure relevant documentation is consistent, up to date and fit for purpose
• Liaise with the Divisional Business Support Network, as appropriate, gathering, analysing, interpreting and presenting information to colleagues
• Provide secretariat services for a range of important meetings on behalf of the Unit and building strong relationships with internal and external colleagues

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this opportunity, the following Success Profile elements will be assessed:

Behaviours:

• Managing a Quality Service – Level 2
• Working Together – Level 2

You can find out more about Success Profiles Behaviours here

Technical / Professional Skills:  

You will demonstrate the following skills within the Operational Delivery Profession.

Connections and Communication - Level: Working

• Uses inquiry skills and interviewing and questioning techniques to get at root causes of issues and understand needs.
• Communicates clearly and uses judgement to provide advice and deal with customers (including vulnerable ones) with clarity and empathy.
• Follows procedures and practices for recording interviews and meetings, managing data and documents, and capturing feedback on service delivery and effectiveness.

How to Apply

Please apply online, providing a Supporting Statement (of no more than 500 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis. If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

Should a large number of applications be received, an initial sift may be conducted using the first Behaviour - Managing a Quality Service. Candidates who pass the initial sift will have their applications fully assessed.

Dates to Remember

Statement submitted by: 5pm on 29th September 2026

Informal chats: week commencing 19th October 2026 (This may be subject to change)

Duration of Temporary Opportunity

This opportunity is for up to 6 months in duration.

Security Checks

This post requires the successful candidate to clear additional National Security Vetting clearance (SC) before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (United Kingdom Security Vetting: Applicant - GOV.UK)

Hybrid Working

Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location.

Further Information

This role is only available to those currently employed (on a permanent basis) by Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.    

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.    

If you have any questions about the role please contact Peter Thom at Peter.Thom@socialsecurity.gov.scot