Job Description

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

• The Restaurant Experience Product Operations team is responsible for improving how restaurant partners interact with DiDi Food’s products, platforms, processes, and operational tools throughout their journey on the platform.
• Our team serves as a bridge between local business needs and Product and Technology teams, translating restaurant pain points, operational challenges, and market opportunities into clear product requirements and actionable solutions.
• We work in a highly cross-functional environment, collaborating with Product Managers, Research and Development, Commercial teams, Customer Service, Communications, Finance, Legal, and other regional and global stakeholders.
• Our projects cover different stages of the product lifecycle, including user research, opportunity identification, business requirement definition, pilot design, market validation, product launches, communication, training, adoption, and performance monitoring.
• This internship offers direct exposure to strategic and operational projects with visible business impact. The intern will contribute to initiatives designed to improve restaurant experience, product usability, operational efficiency, and adoption of DiDi Food solutions.
• The role provides a strong learning opportunity for someone interested in Product Operations, Product Management, data analysis, and project execution, with the possibility of developing ownership, stakeholder management, structured problem-solving, and executive communication skills.

Role Responsibilities

• Supporting end-to-end product operations projects, including research, requirement gathering, pilots, launches, training, and post-launch follow-up.
• Developing clear communication and training materials for internal teams and restaurant partners.
• Coordinating with multiple stakeholders to define responsibilities, track deliverables, identify blockers, and ensure timely project execution.
• Analyzing operational and product data using SQL, spreadsheets, dashboards, and other analytical tools.
• Translating data and feedback into actionable insights, recommendations, and improvement opportunities.
• Supporting user interviews, surveys, competitor research, and feedback collection to better understand restaurant needs.
• Monitoring project performance and preparing reports, trackers, presentations, and executive updates.
• Helping maintain alignment between Product teams and local business stakeholders throughout the product development cycle.

Role Qualifications

You are currently pursuing a degree in Business, Economics, Engineering, Data Analytics, Communications, Marketing, or a related field.

You have strong communication, organization, and analytical skills, and you feel comfortable working with different stakeholders in a fast-paced and multicultural environment. You are proactive, detail-oriented, and capable of managing multiple priorities while maintaining clear follow-up.

You have knowledge of SQL and experience analyzing data through spreadsheets or visualization tools. You can communicate complex information in a simple and structured way, have an interest in product management and operations, and are comfortable delivering presentations or training materials.

Advanced English proficiency is required, as you will regularly collaborate with international teams.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms