Job Description

Our dynamic SaaS operations team are looking to hire an enthusiastic Systems Administrator to grow into a first-class technologist! The team supports customers managed on Azure and our SaaS Services. We use a wide variety of deployment models and technologies offering lots of opportunity to improve your skills and experience, including Azure, VMWare, Amazon EC2 Public Cloud, Docker, DevOps, Windows, and Linux Servers. As your skills evolve and develop over time there will be advancing technologies to learn and become productive on

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com

Who are you?

An experienced Systems Administrator who is comfortable troubleshooting and maintaining an entire network stack. You understand how to troubleshoot web applications running on Azure and manage, patch and upgrade software systems and infrastructure. You will have experience working within a Security and Compliance controlled environment and have a passion for improvements. We are looking for someone comfortable scripting and sculpting systems to make technology work for our business. You’re hungry to learn more, you wake up each day to challenge yourself and learn more, using your skills to help the company become more agile and grow.

The responsibilities of the role include:

• Working with the development and Azure teams to run, update and maintain a DevOps solution for upgrading the many Azure customer implementations
• Resolving outage incidents and investigate performance issues with SmartCommunications and SmartIQ applications in Azure
• Monitoring, maintaining, and troubleshooting the corporate and development infrastructure
• Working closely with the DBA team to analyse and resolve customer issues
• Identify potential business improvements and suggest solutions for these
• Maintain compliance and adhere to the company policies regarding the security of the application systems
• Work towards improving availability of the SaaS applications along with identifying potential issues and bottlenecks that could occur

What we're looking for:
Must have skills/experience:

• Networking –Network knowledge of TCPIP, DNS, DHCP and VLANs.
• Automation technologies – You must have a proven history utilizing automation to improve business process or implement new systems using tools like Powershell, VMWare API, Application APIs, Azure DevOps.
• Cloud Experience – Experience supporting and managing Public Clouds, we use AWS and Azure
• Operating Systems – You must have a good working knowledge of Windows and/or Linux being able to perform installations and configurations on these environments without help.
• Virtualization Experience – You must be comfortable using a Virtualized Environment such as VMWare.
• Monitoring Systems – You must have a good working knowledge of configuring and using Monitoring Systems – We use Zabbix and CloudWatch
• ITIL – You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management.
• Problem Analysis – You must be able to take on a Technical problem that we are facing in our Application and Infrastructure stack and restore service according to play books.
• Security & Compliance – You must have practical experience operating in a compliance and security monitored environment, we operate PCI DSS, SOC2, HIPAA and ISO 27001.

Advantageous skills/experience:

• SAN Storage – Knowledge of SAN systems, we use NetApp FAS.

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What's the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership and 20 days holiday allowance.

Located in the Central Business District in the heart of the city, our Sydney office houses our ANZ headquarters; a friendly, tight-knit environment, it’s home to our Sales, Professional Services, CIO and marketing teams within the Southern hemisphere.

So if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/