Job Description

What’s the role?

The Public Cloud Services Customer Managed Support Lead plays an important role in maintaining service levels for critical workloads, end-to-end support of business and customer facing public cloud hosted applications and ensures that the CMS support team are fit-for-purpose.

The CMS role is accountable for achieving both service stability and security compliance, ownership of major incidents and ensuring operational readiness for customer hosted workloads. The ideal candidate will utilise their wide technical expertise in Azure technologies whilst bridging the service management application support teams and the core public cloud pattern delivery teams.

What will you do?

• Own service stability in a 24x7 operations environment, managing incidents, problem management and ITSM targets end-to-end
• Maintain strong Azure security, compliance and cost practices, supporting automated microservices and infrastructure environments
• Lead service improvement through automation, optimisation and continuous enhancement of customer experience
• Provide technical leadership by mentoring the L2 CMS team and resolving complex cross-platform service issues
• Engage stakeholders and suppliers, supporting delivery handovers, capacity planning and driving a strong one-team, ITIL-aligned culture

What do I need?

• 5+ years’ experience in Azure, with strong capability across IaaS, PaaS and SaaS environments
• Deep experience with Kubernetes and microservices, ideally deploying on AKS using Helm
• Strong understanding of observability and monitoring tools such as Splunk or Azure Monitor, with solid troubleshooting capability
• Experience in technical leadership, mentoring offshore teams and managing stakeholder engagement and priorities
• Hands-on experience with infrastructure automation and configuration management tools such as Terraform, Bicep, Ansible or Chef
• Proficiency in scripting and development (e.g. Bash/Shell, Python, JavaScript) and building CI/CD pipelines using tools like GitHub, Jenkins or Bamboo
• Strong communication, problem-solving and analytical skills, with experience working in Agile environments and a willingness to adopt new technologies

Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.