Job Description

Arinco is the Artificial Intelligence Company helping organisations become AI-first. As a specialist Microsoft partner across Australia and New Zealand, and Microsoft’s Australia Partner of the Year 2024, we combine Microsoft innovation, award-winning delivery and our Done Right™ frameworks to take customers from secure cloud and data platforms to production-ready copilots, agents and AI apps. Since 2019, we’ve partnered with more than 200 organisations across government, financial services, healthcare, retail, utilities and more.

The team

Co-Ops is our cloud-only managed services team. We support Azure-hosted customers exclusively, and our consultants don't just keep the lights on — they design, build, and improve the environments they support. Expect roughly a 50/50 split between managed services support and hands-on build and enhancement work.

We're a destination team. That means we're looking for people who want to grow technically, take ownership, and work closely with customers — not just respond to tickets.

What the role involves

• Provide level 3 support to managed services customers, covering Incident Management, Problem Management, Change Management, Request Fulfilment, Event Management and Monitoring
• Participate in a paid on-call/after-hours on a rotating roster for Major Incidents
• Deliver Azure enhancement, build and development services to customers
• Identify and implement uplift and modernisation opportunities in customer environments
• Apply an automate-first approach to improve reliability at scale
• Build, configure and deploy Infrastructure as Code (IaC) pipelines using Azure DevOps, Bicep, Terraform, GitHub and Git-based branching workflows
• Harden the security posture of customer environments
• Perform and automate FinOps and security posture reporting, and implement the recommendations that come out of it
• Use AI tooling to automate repetitive tasks, improve the consistency and quality of our services, and free up time for higher-value work
• Attend customer meetings (sometimes onsite) and drive outcomes

Most common tech you'll use day-to-day

• Azure Core Infrastructure
• Azure Networking
• Microsoft Security: Defender for Cloud, Microsoft Sentinel
• Azure Monitor, Log Analytics, KQL (Kusto Query Language), Azure Alerts
• Azure DevOps, GitHub, Azure Pipelines
• Bicep and/or Terraform (Bicep is our primary IaC language)

What you'll bring

• Experience with Microsoft Azure infrastructure
• Deep understanding of Azure Networking including enterprise Azure design patterns, landing zones and hub-spoke networking
• Experience with KQL
• Experience with IaC — primarily Bicep, and/or Terraform
• Scripting or automation experience in PowerShell
• Familiarity with DevOps delivery practices including CI/CD pipelines, Git workflows, environment promotion, and peer code review — and how they apply to infrastructure at scale
• The ability to gather and scope customer requirements, document your work, and deliver against it — or a genuine drive to build those skills quickly
• Strong communication skills and a genuine enjoyment of working with customers and colleagues
• A proactive mindset — you spot problems and move toward solutions rather than waiting to be asked
• A willingness to step into unfamiliar territory and work through it, not just operate in your comfort zone