Job Description

Azure & Entra ID Support Team Lead (Medior)

Location: Brussels, Belgium (Hybrid – minimum 2 days onsite per week)
Contract Duration: 24 Months (Extension Possible)
Start Date: October 2026
Employment Type: Contract

We are looking for a Medior Azure & Entra ID Support Team Lead to lead a Service Desk responsible for Security, Privacy, Identity & Access Management (IAM), Infrastructure, and DevOps support activities. The successful candidate will combine hands-on technical support with team leadership, ensuring high-quality service delivery, incident resolution, process improvement, and stakeholder collaboration.

Key Responsibilities

• 
  Lead, coach, and manage the Service Desk team.
• 
  Perform hands-on Service Desk activities, including incident, service request, and change management.
• 
  Support Microsoft Azure and Microsoft Entra ID environments.
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  Configure and administer Microsoft Entra ID, including identity and access management services.
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  Manage onboarding and offboarding processes for users and customers.
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  Develop, maintain, and improve technical processes, operational procedures, and security guidelines.
• 
  Collaborate with Infrastructure, DevOps, Security, and business stakeholders.
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  Monitor service performance and report progress to management.
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  Contribute to ITSM process improvements and platform migrations.

Required Skills & Experience

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  Minimum 3 years' experience as a Team Lead.
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  Minimum 3 years' hands-on experience with Microsoft Azure.
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  Minimum 3 years' experience configuring and administering Microsoft Entra ID (Azure AD)
  • 
    Experience must include technical configuration and administration, not only user or access management.
• 
  Strong knowledge of:
  • 
    Microsoft Entra ID
  • 
    Entra Domain Services
  • 
    Privileged Identity Management (PIM)
  • 
    Entra Identity Governance
  • 
    Microsoft Azure
• 
  Solid understanding of networking concepts, including:
  • 
    IP addressing
  • 
    Subnets
  • 
    DNS
  • 
    Firewalls
  • 
    Routing
• 
  Experience with:
  • 
    ITIL processes
  • 
    ServiceNow
  • 
    TOPdesk
  • 
    Technical and operational process documentation
• 
  Ability to work independently in a remote/hybrid environment.
• 
  Strong leadership, communication, and stakeholder management skills.
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  Proactive, responsible, and collaborative mindset.
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  Fluent in Dutch, French, and English

Preferred Qualifications

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  Experience within the Belgian energy sector.
• 
  Experience with Microsoft 365 / Office 365.
• 
  One or more Microsoft certifications, such as:
  • 
    SC-300
  • 
    SC-100
  • 
    SC-900
  • 
    AZ-500
  • 
    MS-500

Work Arrangement

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  Hybrid working model.
• 
  Minimum 2 days per week onsite in Brussels.
• 
  Occasional travel to other sites may be required depending on project needs.