Job Description
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
We are seeking a skilled Azure Engineer to join our Cloud Support team.
In this role you will provide operational support to our Azure environment, focusing on –
- IaaS based application hosting.
- Infrastructure reliability,
- PaaS database management (primarily Azure SQL Database, Managed Instances, and related services)
- Incident resolution
- Resolution of Security issues
- Continuous “cost optimization”
You will work closely with application teams, DevOps, finance, and security stakeholders to maintain high availability, performance, security, and cost efficiency in a production cloud environment.
This is a hands-on support and optimization position — ideal for someone who enjoys troubleshooting real-world issues while proactively driving down cloud spend.
Key Responsibilities
- Provide **tier 2/3 support** for Azure IaaS and PaaS workloads: investigate, troubleshoot, and resolve incidents and service requests related to Virtual Machines, Virtual Machine Scale Sets, Azure Storage, Networking (VNet, NSG (Network Security Group), Load Balancers, Application Gateway), VPN/ExpressRoute connectivity, and related components.
- Administer and support **PaaS databases** including Azure SQL Database (single / elastic pools / hyperscale), Azure SQL Managed Instance, and occasionally Azure Cosmos DB or other data services: performance tuning, high-availability configuration (failover groups, geo-replication), backup/restore operations, monitoring, and query optimization.
- Monitor Azure environments using **Azure Monitor**, Log Analytics, Application Insights, and Azure Advisor to identify performance bottlenecks, availability risks, and cost anomalies.
- Drive **cost optimization** initiatives:
- Analyze spend using **Azure Cost Management + Billing**, Cost Analysis, and Cost Management exports.
- Identify and implement savings opportunities: right-sizing VMs and databases, Reserved Instances / Savings Plans purchase recommendations, spot instances where appropriate, auto-scaling policies, shutdown schedules for non-prod, storage tiering, and eliminating idle resources.
- Create and maintain budgets, alerts, and cost allocation tags; produce regular cost reports and optimization recommendations for leadership.
- Implement and maintain **Infrastructure as Code (IaC)** where needed for operational consistency (ARM templates, Bicep, or Terraform) — particularly for repeatable fixes, new resource patterns, or cost-related automations.
- Participate in **on-call rotation** (if applicable) to ensure 24×7 support for critical production systems.
- Collaborate with security and compliance teams to enforce policies (Azure Policy, RBAC, Defender for Cloud) and remediate findings.
- Document runbooks, incident root causes, optimization actions, and best practices to improve team knowledge and reduce repeat incidents.
- Contribute to continuous improvement of support processes, monitoring coverage, and cost governance.
- Resolution of Security Issues (Defender, Vulnerabilities, Patching)
- Resolution of identified policy changes
Required Qualifications & Experience
- 3–6+ years of hands-on experience supporting or engineering Microsoft Azure environments.
- Strong practical experience with **Azure IaaS** (VMs (Virtual Machine), networking, storage) and **PaaS databases** (Azure SQL Database / Managed Instance — performance tuning, HA/DR, scaling).
- Demonstrated success in **cloud cost optimization** — experience using Azure Cost Management tools, identifying savings, and implementing Reserved Instances / Savings Plans.
- Solid understanding of Azure monitoring stack (**Azure Monitor**, Log Analytics, Application Insights, Advisor).
- Experience troubleshooting production incidents involving compute, networking, and database services.
- Proficiency in at least one IaC tool (Bicep, ARM templates, or Terraform) and PowerShell / Azure CLI scripting.
- Familiarity with Azure security features (RBAC, Azure Policy, Defender for Cloud, NSGs, firewalls).
Preferred / Nice-to-Have Skills
- Azure certifications: AZ-104 (Azure Administrator), AZ-305 (Azure Solutions Architect), AZ-500 (Security), or DP-300 (Azure Database Administrator).
- Experience with Azure SQL (Structured Query Language) Managed Instance migration / administration.
- Knowledge of Azure networking advanced topics (Hub-Spoke, NVA (Network Virtual Appliance), Private Link, DDoS protection).
- Exposure to Azure Automation, Runbooks, or Logic Apps for operational automation.
- Basic understanding of container services (AKS) or App Services (bonus, not core).
- Familiarity with FinOps principles and cloud cost allocation tagging strategies.
The Application Process
- Stage 1: Online application review
- Stage 2: Pre-recorded video screening
- Stage 2: Live video or in-person interview (round 1)
- Stage 4: Live video or in-person interview (round 2)
- Stage 5: Offer & onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
