Job Description

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 260 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

💼 The opportunity:

We are looking to recruit a talented Azure Data Platform Support to join our team.

💰 RAL:

€25K - €40K

💻 Responsibilities:

• Technical Support: Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure;
• Troubleshooting: Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility;
• Monitoring: Perform system performance checks and proactively address issues;
• Documentation: Creating and maintaining documentation on common issues and solutions;
• Collaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely.

🛠️Requirements:

• Bachelor’s degree in computer engineering or computer Science;
• Previous experience as an Application Maintenance (+2 years);
• On-call availability;
• Learning Ability: Strong desire to learn and improve technical skills;
• Communication: Good written and oral communication skills.

🛠️Skills:

• Management & Support Tools;

ServiceNow: Experience with ticketing, incident handling, change management, and service requests. Be able to classify and manage SLAs. Track escalations and follow-ups

• Cloud (Microsoft Azure);

Knowledge of key Microsoft Azure services:

• Azure VMs, Azure Storage, Networking (basic understanging, resource monitoring);
• Azure Data Factory (pipeline monitoring, failure analysis);
• Databricks (basic understanding, job restarts);
• Azure Synapse (basic SQL access for guided data extraction);
• SQL Server (basic SQL access for guided data extraction);
• Azure Analysis Services, Customer Insights (basic usage, troubleshooting, access setup).

• Azure Portal: Confident navigation, resource management, alerts, and logs.
• Monitoring & Alerting.

Datadog:

• View dashboards and logs;
• Analyze alerts;
• Understand performance metrics.

Grafana:

• Read dashboards;
• Familiarity with metrics and alerting;
• No dashboard development, but capable of troubleshooting;

• CI/CD.

Jenkins

• Reading pipeline jobs, manual execution, re-run, log analysis.
• Basic handling of variables/env/parameters.
• Able to interpret errors and escalate relevant issues to developers.

• Reporting.

Power BI:

• Modify permissions when needed;
• Manage on-demand dataset refreshes.

🙌🏻 We offer:

• Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
• Real work life balance;
• Training monthly budget (time and money);
• A structured career path with clear expectations and salary for each level;
• Support of a buddy in the first week of work;
• A coach as a guide in choosing the most suitable experiences for your ambitions;
• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;
• Agile Nomads Experience opportunity to work for 2 weeks abroad;
• Referral bonus, if you bring people as talented as you;
• The opportunity to attend one conference per year;
• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work
• Inclusive environment where you can be who you really are;
• Stimulating environment oriented to growth, both professional and personal.

😊 How we work:

• We don't like hierarchies: we work as a team;
• We don't like bureaucracies, we prefer sense of responsibility;
• We like data, certainly, so anything that is measurable;
• We want to make a positive change in our industry;
• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

Please note: only candidates based in European time zones (CEST or similar) will be considered for this position

This position is open to all candidates, regardless of gender, and we strongly encourage applications from both male and female candidates pursuant to Art. 27 of Legislative Decree no. 198/2006, as well as those who identify themselves as non-binary or of any other kind. We are committed to fostering a diverse and inclusive workplace.