Job Description

As an Azure Apps & AI Cloud Solution Architect (CSA) within the Customer Success Unit (CSU), you will serve as the senior technical advisor and delivery lead for Federal Government and Defence customers, focused on modern application platforms and secure AI adoption.

You are responsible for designing, enabling, and scaling modern cloud applications and AI solutions on Azure to unlock measurable business value in highly regulated environments (ISM, PSPF, protected/secure workloads).

This is a customer-facing, outcome-driven role where you:

• Lead application modernization and AI delivery execution
• Enable secure, compliant AI adoption (including Copilot and custom AI solutions)
• Drive Azure consumption, innovation, and long-term platform strategy
• Partner across Microsoft to deliver end-to-end transformation outcomes

In the FDI context, you play a critical role in:

• Enabling AI transformation in secure government environments
• Modernizing legacy applications into cloud-native, scalable services
• Helping customers move from AI pilots to production in regulated settings
• Building trusted advisory relationships with senior government stakeholders

Responsibilities

1. Application & AI Delivery Execution

• Lead delivery and stabilization of modern application and AI solutions on Azure
• Unblock technical issues impacting committed delivery milestones
• Ensure applications and AI solutions align with security and compliance requirements (ISM, PSPF)
• Support resolution of technical challenges across:
• Application architecture
• APIs
• AI services

2. Application Modernization & AI Architecture

• Design cloud-native application architectures, including:
• Microservices
• APIs
• Containers
• Serverless solutions
• Architect and guide AI solutions, including:
• Azure OpenAI / Copilot patterns
• Enterprise AI platforms
• Integration architectures
• Enable customers to move from pilot to production-ready solutions
• Build reusable patterns for secure AI and application deployment across agencies

3. Consumption & Innovation Growth

• Drive adoption of Azure Apps and AI services through platform enablement
• Enable faster development, deployment, and scaling of applications
• Accelerate AI usage by embedding it into real business processes
• Reduce friction between ideation, build, and production rollout

4. Technical Leadership & Advisory

• Act as a trusted advisor on:
• Modern application architecture
• Secure AI adoption and governance
• Deliver proactive engagements, including:
• Application and architecture reviews
• AI discovery workshops
• Innovation and solution design sessions
• Guide customers on best practices for:
• DevOps
• APIs
• AI integration

5. Customer Success Planning & Stakeholder Alignment

• Drive execution of Customer Success Plans (CSPs) aligned to Apps & AI outcomes
• Maintain visibility of:
• Delivery progress
• Risks and issues
• Value realization
• Engage senior stakeholders, including engineering leads, CIOs, and program leaders, to align:
• Application strategy
• AI roadmap
• Platform investments
• Drive One Microsoft alignment across CSU, STU, Engineering, and partners

6. Operational Excellence, Security & Responsible AI

• Ensure applications and AI solutions are:
• Secure by design
• Compliant with Government frameworks (ISM, PSPF)
• Aligned with Responsible AI principles
• Guide customers on:
• AI governance and risk management
• Secure data usage and model deployment
• Ensure solutions are production-ready with:
• Monitoring
• Reliability
• Performance optimization

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

This position requires verification of Australian Citizenship due to citizenship based legal restrictions. Specifically, this position supports federal, state and /or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Technical Expertise (Apps & AI)

• Strong experience across:
• Modern application development
• APIs, microservices, containers (AKS), and serverless solutions (Functions)
• Azure App Services and integration patterns
• DevOps practices, including CI/CD, GitHub, and automation
• Experience with AI solutions, including:
• Azure OpenAI and generative AI
• AI integration into applications
• Intelligent business workflows

Security & Compliance (Critical for FDI)

• Experience working in regulated environments (Government / Defence preferred)
• Strong understanding of:
• ISM (Information Security Manual)
• PSPF (Protective Security Policy Framework)
• Ability to design:
• Secure application architectures
• AI solutions compliant with Government controls

Delivery & Execution Capability

• Proven ability to:
• Deliver complex application and AI projects
• Move solutions from proof-of-concept to production
• Unblock teams and accelerate delivery
• Strong operational discipline across:
• Delivery planning
• Risk management
• Stakeholder communication

Customer & Stakeholder Skills

• Ability to engage:
• Developers, architects, and engineering teams
• Executive stakeholders, including CIOs and transformation leads
• Strong storytelling capability to:
• Translate AI and application solutions into business outcomes
• Experience working in cross-functional, matrixed teams

Ways of Working (CSU Model)

• Works closely with:
• CSAMs for customer success and delivery alignment
• AE / ATS for opportunity and strategy alignment
• Engineering and Support teams for solution depth and escalation
• Operates as:
• Technical lead for Apps & AI delivery
• Advisor on architecture and innovation
• Driver of Azure consumption and AI adoption

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.