Job Description

Job Location: Mesa, AZ 85209
Salary Range: $18.00 - $20.00 Hourly

Patient Access Representative (Full-Time, In-Person)
Location: Mesa, Arizona, United States
Organization: Gastro Care Partners
Position Type: Full-Time | Non-Exempt | In-Person
Join the Team That Makes Every Patient's Journey Exceptional!
Gastro Care Partners is seeking a compassionate, detail-oriented Patient Access Representative to serve as the first point of contact for our patients. This role is essential in ensuring a seamless and welcoming patient experience from registration through scheduling and check-in.
In alignment with the organization’s mission to deliver exceptional, patient-centered gastroenterology care, this position supports timely access, operational efficiency, and a high-quality patient experience. The Patient Access Representative plays a critical role in ensuring every interaction reflects our commitment to compassionate service, accuracy, and excellence.
At Gastro Care Partners, our vision is to be the leading gastroenterology partner recognized for transforming patient access, care coordination, and operational excellence. This role directly supports that vision by ensuring patients receive timely, organized, and compassionate service from their very first interaction with our organization.
Our work is grounded in the following core values, which guide every interaction and decision:
- Patient First: Every interaction prioritizes empathy, respect, and exceptional service
- Integrity: We act with honesty, accountability, and transparency
- Excellence: We are committed to accuracy, efficiency, and continuous improvement
- Teamwork: We collaborate to support patients, providers, and each other
- Innovation: We embrace improvement that enhances access and patient outcomes
Why You'll Love Working Here
- Be part of a growing healthcare organization committed to patient-centered care
- Work alongside supportive leaders and collaborative teammates
- Make a meaningful impact on patients and their families every day
- Opportunities for professional growth, learning, and career advancement
- Competitive compensation and comprehensive benefits package
- A culture that values teamwork, respect, and excellence
Work Authorization & Residency Requirements
Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. Gastro Care Partners does not provide employment visa sponsorship now for this position. Additionally, employees hired for this position must reside in the State of Arizona no later than their first day of employment and maintain residency in Arizona throughout their employment in this role.

Compensation: $18.00 - $20.00 per hour plus Full Benefits
Key Responsibilities:
- Warmly greet patients, families, and visitors, ensuring a positive and professional first impression.
- Register patients and verify all necessary demographic, insurance, and medical information.
- Provide patient education regarding procedure preparation, insurance requirements, and billing processes.
- Schedule patients for various clinical services with accuracy and efficiency.
- Answer incoming phone calls, address inquiries, and direct calls appropriately.
- Perform a variety of clerical and administrative duties to support daily operations.
- Maintain strict confidentiality and safeguard sensitive patient information at all times to ensure compliance with HIPAA and all organizational policies

Required Qualifications
- High school diploma or equivalent required
- 1+ year of experience in healthcare, front office, or customer service preferred
- Strong communication and interpersonal skills with a patient-centered approach
- Ability to multitask and remain organized in a high-volume environment
- Proficiency with EMR systems preferred
- Basic understanding of insurance verification and scheduling processes preferred
- Strong attention to detail and accuracy
Physical Requirements
- Ability to sit, stand, and walk for extended periods throughout the workday
- Frequent use of hands for computer use, phone systems, and documentation
- Ability to communicate clearly in person and over the phone
- Occasional lifting or carrying of up to 20 pounds (e.g., office supplies, files)
- Ability to bend, reach, and perform routine office-related physical tasks as needed

Work Environment
- Full-time, in-person position in a clinical office setting
- Regular interaction with patients, providers, and clinical staff
- Fast-paced environment requiring professionalism, adaptability, and teamwork
Conditions of Employment
- Must successfully pass a criminal background check as a condition of employment
- Must successfully pass a pre-employment drug screening, which includes testing for marijuana
- Continued employment is contingent upon maintaining compliance with organizational policies and standards