Job Title: Buntrock Commons Student Building Assistant (WS-ST1)
Classification: Student Employee (non-exempt)
Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057
If the position requires the student to work off campus, provide the name and address here:
Department Name: Buntrock Commons
Unit Number (5 digits): 24200
Length of Position: See Employment Authorization
Contact Person/Supervisor: Buntrock Commons Staff
Wage Range: $12.00-13.00/hour
of the Position: (Purpose of the Position):
The Buntrock Commons Student Building Assistant (SBA) supports all areas of the Buntrock Commons, fluidly connecting operations, customer service, and transportation to provide the optimal experience. SBA’s share responsibility for facility and transportation operations, as well as audiovisual troubleshooting. SBA’s maintain a weekly schedule of at least 8 hours and shifts may be scheduled throughout the day (7 am-11 pm, Monday-Sunday). This position supports the mission and goals of the Division of Student Life and the College.
Transferable Skills*:
Career and Self-Development: SBAs proactively develop themselves and their careers through ongoing personal and professional learning, increasing awareness of their strengths and weaknesses, navigating career opportunities, and networking to build relationships within and beyond Buntrock.
Communication: SBAs clearly and effectively exchange information, ideas, facts, and perspectives with clients, teammates, and members of the St. Olaf community.
Critical Thinking: SBAs identify and respond to needs based on an understanding of situational context and logical analysis of relevant information.
Equity & Inclusion: SBAs demonstrate the awareness, attitude, knowledge, and skills required to equitably engage and include people from different local and global cultures.
Leadership: SBAs recognize and capitalize on personal and team strengths to achieve organizational goals.
Professionalism: SBAs recognize work environments differ greatly, understand and demonstrate effective work habits, and act in the interest of the larger community and workplace.
Teamwork: SBAs build and maintain collaborative relationships to work effectively toward common goals while appreciating diverse viewpoints and shared responsibilities.
Technology: SBAs understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals.
*Transferable skills adapted from National Association of Colleges and Employers career readiness competencies.*
Duties and Responsibilities:
Customer Service & Desk Operations:
Provide guests and campus members with outstanding service by remaining alert and responsive to their requests.
Provide information about the campus, including its academic and non-academic functions, current and upcoming campus events, and about the St. Olaf community in general.
Respond calmly and effectively to requests for audiovisual support, information, and other assistance within the building.
Ensure cleanliness of the work area at all times.
Interact professionally and warmly with guests via phone calls, emails, or walk-ins.
Uphold strong customer service standards for dress, greetings, phone calls, vehicles procedure, and expedient customer response.
Support tabling requests in approved building areas.
Facility Operations & Management:
Support opening, closing, and daily building rounds, and document issues as they are found through MegaMotion Direct Line.
Manage desk operations including Lost & Found, equipment check-out, floral deliveries, and more.
Conduct minor equipment repairs and maintenance.
Troubleshoot technical issues with Buntrock event spaces.
Submit shift reports after each shift.
Maintain working knowledge of emergency response procedures.
Support College van and golf cart inventory and document issues as they are found.
Collaborate with the St. Olaf Events student team to support minor setup requests.
Qualifications: (Education/Experience/Skills)
Interest in customer service skills as well as a general understanding of the operation of Buntrock Commons and the College.
Attention to details, desire to learn about student life, the Commons, and daily operations.
Willingness to learn technological skills needed for the role.
Willingness to wear required attire and nametag during shift.
Physical and Environmental Factors:
This position may require grasping/handling, pushing/pulling, and lifting and carrying objects up to 20 lbs. to perform the essential functions. It also requires exposure to loud noise to perform the essential functions. Candidates must possess the ability to safely perform the physical work required of all duties with or without reasonable accommodation.
This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.
