Manila Giga
Job ID
13296
Job Category
Information Technology (IT)
Language Requirement
English
Description
Transcom is looking for talented individuals like you to join our awesome team! Be the next AX AND CX Implementation Specialist for our Transcom Pasig site.
Join our Transcom Family as a AX AND CX Implementation Specialist!
The AX & CX Implementation Specialist is responsible for ensuring the seamless deployment and ongoing success of AX and CX solutions, with a specific focus on AI, through a standardized, end-to-end implementation framework. The role delivers core value to the business by mitigating technical risks and ensuring that every solution is optimized for the client’s specific requirements.
By providing rigorous post-implementation support and maintaining project documentation, the Specialist guarantees operational stability and long-term scalability for the digital portfolio, working within an integrated structure where BA, Implementation and Support collaborate closely.
What we are looking for:To be successful in this role you must…
Experience as a Business Analyst, Insights Specialist, AX/CXSolutions Specialist, Training and/or Quality Manager or TeamLeader (Ops or IT) Advanced training in Artificial Intelligence and its practical applications Proven experience in AX and CX solutions and the end-to-end implementation of AX/CX-related tools and platforms A blend of technical skills and ability to communicate across a range of stakeholders Ability to take ownership of tasks or projects and problem-solveissues as they arise English verbal and written C1 level Knowledge of additional languages is considered an asset based onregional client needs
What's in it for YOU!Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team! Day 1 HMOMeal & Transportation Allowance*Rice Subsidy*Clothing Allowance*24/7 TeleconsultFree Psychologist ConsultationIn-house & Online PharmacyScholarship ProgramRetirement FundFree Meal & Medicine (through Transcom’s Tap Card Rewards)Loyalty IncentivesAccidental & Life InsuranceFree Shuttle Service*Note: Applicable to Level 1 & 2 positions only.
What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
