Oceans Code Experts is looking for a talented ITSM Manager to join our team. This role involves managing IT Service Management processes, including SLA/KPI reporting, service performance presentation, and continuous improvement. The ideal candidate will have a strong background in ITIL practices, experience with enterprise ITSM platforms like ServiceNow, and excellent communication skills.
We help U.S. companies scale their teams with top-tier developers from Latin America, fast, flexible, and hassle-free.
Since 2016, we’ve built a strong community of bilingual, remote-ready engineers across Costa Rica and the region. Out of thousands of applicants we meet each year, only the top 5% make it through our vetting process, ensuring you work with talent that’s skilled, reliable, and ready to contribute from day one.
Why clients choose us:
- Speed & Quality: Scale your engineering team in weeks, not months.
- Seamless Integration: Developers who work in your time zone, speak your language, and fit your culture.
- Cost Efficiency: Get senior-level expertise at a fraction of U.S. hiring costs.
- End-to-End Support: From recruiting to employer-of-record to ongoing success management, we handle the overhead, so you can focus on building great products.
What clients say:
"Their ability to staff high-quality talent at a better speed and rate than the rest of the market is impressive." — Matt G.
Our mission is simple: to remove the friction from hiring, giving you a reliable way to grow your team without the risks and delays of traditional recruiting.
Ready to add world-class engineers to your team? Let’s talk.
