Oceans Code Experts

AX-24 IT Service Management

Oceans Code Experts  •  Colombia, CO (Remote)  •  1 day ago
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Job Description

Job Summary

Oceans Code Experts is looking for talented individuals who are ready to take the next step in their careers. We are currently seeking an AX-24 IT Service Management professional to join our team. This role involves working with cutting-edge technologies, demonstrating leadership in IT Service Management, and collaborating with global teams.

Job Responsibilities

  • Lead global ITSM functions and process owners
  • Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management
  • Operate in a ServiceNow-enabled ITSM environment
  • Communicate effectively with executive-level stakeholders
  • Partner with platform, engineering, and architecture teams
  • Ensure service governance and operational risk management

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
  • 15+ years of experience in IT Operations, Service Management, or Technology Enablement
  • Advanced English proficiency, written and spoken
  • ITIL Managing Professional or equivalent certification preferred
  • Experience in global, matrixed, and GDC-based delivery models
  • Excellent executive communication and decision-making capabilities
  • Strong understanding of ITIL, service governance, and operational risk management

Nice to Have

  • Experience operating in a ServiceNow-enabled ITSM environment
  • Executive-level leadership experience across IT Service Management disciplines

Position Type and Expected Hours of Work

  • Full-time consulting position
  • Up to 40 hours per week
  • Flexible core hours
  • Fully remote
Oceans Code Experts

About Oceans Code Experts

We help U.S. companies scale their teams with top-tier developers from Latin America, fast, flexible, and hassle-free.

Since 2016, we’ve built a strong community of bilingual, remote-ready engineers across Costa Rica and the region. Out of thousands of applicants we meet each year, only the top 5% make it through our vetting process, ensuring you work with talent that’s skilled, reliable, and ready to contribute from day one.

Why clients choose us:

- Speed & Quality: Scale your engineering team in weeks, not months.

- Seamless Integration: Developers who work in your time zone, speak your language, and fit your culture.

- Cost Efficiency: Get senior-level expertise at a fraction of U.S. hiring costs.

- End-to-End Support: From recruiting to employer-of-record to ongoing success management, we handle the overhead, so you can focus on building great products.

What clients say:

"Their ability to staff high-quality talent at a better speed and rate than the rest of the market is impressive." — Matt G.

Our mission is simple: to remove the friction from hiring, giving you a reliable way to grow your team without the risks and delays of traditional recruiting.

Ready to add world-class engineers to your team? Let’s talk.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Miami, Florida
Year Founded
2015
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