Oceans Code Experts

AX-20 Voice Engineer

Oceans Code Experts  •  Colombia, CO (Remote)  •  1 day ago
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Job Description

Job Summary

Oceans Code Experts is looking for a talented AX-20 Voice Engineer to join our team. This role involves supporting voice platform migrations or decommissions, administering Cisco Unified Communications Manager (CUCM), and working with voice protocols and technologies.

Job Responsibilities

  • Administer Cisco Unified Communications Manager (CUCM) and execute voice MACDs.
  • Troubleshoot voice quality issues in a multi-site environment.
  • Work with ITIL incident and change management processes.
  • Collaborate with telecom carriers on trunks, circuits, and number porting.
  • Support voice platform migrations or decommissions.
  • Ensure smooth operation of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
  • Communicate effectively with cross-functional teams and clients.
  • Maintain strong documentation practices for configurations and troubleshooting procedures.

Job Requirements

  • Bachelor's degree in Information Technology, Telecommunications, or related field, or equivalent professional experience.
  • 3+ years of hands-on voice/UC engineering experience, including administration of Cisco Unified Communications Manager (CUCM).
  • Working knowledge of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
  • Experience executing voice MACDs and troubleshooting voice quality issues in a multi-site environment.
  • Experience working with telecom carriers on trunks, circuits, and number porting.
  • Familiarity with ITIL incident and change management processes.
  • Strong verbal and written communication skills in English.

Nice to Have

  • Experience supporting voice platform migrations or decommissions (CUCM to cloud calling, Teams Phone, or similar).
  • Cisco Collaboration certification (CCNA/CCNP Collaboration) or equivalent.
  • Experience with Microsoft Teams Phone / Direct Routing.
  • Experience in a managed services environment supporting enterprise clients.
  • Bilingual English/Spanish or English/Portuguese a plus, given the engagement's multi-country footprint.

Position Type and Expected Hours of Work

  • Full-time consulting position.
  • Up to 40 hours per week.
  • Flexible core hours.
  • Fully remote.
Oceans Code Experts

About Oceans Code Experts

We help U.S. companies scale their teams with top-tier developers from Latin America, fast, flexible, and hassle-free.

Since 2016, we’ve built a strong community of bilingual, remote-ready engineers across Costa Rica and the region. Out of thousands of applicants we meet each year, only the top 5% make it through our vetting process, ensuring you work with talent that’s skilled, reliable, and ready to contribute from day one.

Why clients choose us:

- Speed & Quality: Scale your engineering team in weeks, not months.

- Seamless Integration: Developers who work in your time zone, speak your language, and fit your culture.

- Cost Efficiency: Get senior-level expertise at a fraction of U.S. hiring costs.

- End-to-End Support: From recruiting to employer-of-record to ongoing success management, we handle the overhead, so you can focus on building great products.

What clients say:

"Their ability to staff high-quality talent at a better speed and rate than the rest of the market is impressive." — Matt G.

Our mission is simple: to remove the friction from hiring, giving you a reliable way to grow your team without the risks and delays of traditional recruiting.

Ready to add world-class engineers to your team? Let’s talk.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Miami, Florida
Year Founded
2015
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