Job Description

RYDE is currently seeking an Amazon Connect Developer that is ready to work with multiple clients across a wide range of technologies spanning from Artificial Intelligence to Software as a Service and Cloud offerings.

Key Responsibilities:

• Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.
• Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.

Required Qualifications:

• The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.
• Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud
• Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
• 3+ years of contact center technology experience (preferred in an Enterprise scale environment)
• Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
• Must have strong programming skills in Python and Java over AWS Lambda API's.
• Experience with development and version control tools like Github, AWS Codepipeline