Job Description

About the Role

We are seeking an experienced Cloud Engineer with a strong AWS focus to join our Global Network Operations Center (GNOC) and provide technical support to the CX team.

The role will primarily focus on AWS cloud operations, SaaS application support, AWS billing and cost management, APIs and third-party integrations, and troubleshooting customer-impacting cloud services.

The engineer will serve as an L2/L3 escalation resource, working closely with CX, Network, Security, Engineering, and other technical teams to maintain cloud service availability and resolve complex technical issues.

This is a cloud operations role with AWS as the primary technology focus, rather than an AWS-exclusive engineering position. The engineer will also provide operational support for Microsoft Azure and other GNOC-managed cloud services as required

Key Responsibilities

• Monitor, maintain, and troubleshoot production workloads hosted on AWS.
• Provide L2/L3 support for AWS-related incidents and customer-impacting service issues.
• Troubleshoot AWS services including EC2, VPC, VPN, Security Groups, NACLs, Route 53, ELB, S3, RDS/Aurora, Lambda, ECS/EKS, CloudFront, API Gateway, SQS/SNS, IAM, CloudWatch, and CloudTrail.
• Troubleshoot AWS networking including VPCs, subnets, routing, VPN connectivity, DNS, security rules, Transit Gateway, and hybrid connectivity.
• Monitor cloud infrastructure performance, availability, capacity, and service health and take appropriate remediation actions.
• Support AWS Marketplace SaaS operations, including subscriptions, entitlements, metering, usage records, and billing-related technical issues.
• Investigate AWS cost and usage anomalies using Cost Explorer, Budgets, and other AWS cost-management capabilities.
• Support AWS IAM, roles, policies, secrets, keys, certificates, and security-related operational activities.
• Troubleshoot SaaS applications, REST/GraphQL APIs, webhooks, authentication, and third-party integrations.
• Perform incident triage, service restoration, root cause analysis (RCA), and P1/P2 incident escalation.
• Automate cloud operational activities using Python, Bash/PowerShell, AWS CLI, Boto3, and Infrastructure as Code, such as Terraform or CloudFormation.
• Maintain monitoring, alerts, runbooks, SOPs, and technical documentation.
• Provide operational support for Microsoft Azure and other GNOC-managed cloud services as required.
• Work closely with CX, Network, Security, Engineering, and other teams to resolve technical issues.
• Participate in 24x7 GNOC rotational shifts and on-call support as required.

Required & Preferred Qualifications

Required

• Bachelor of Science in Information Technology (BS IT).
• 3+ years of hands-on experience in AWS Cloud Operations, Cloud Engineering, GNOC/NOC, DevOps, or L2/L3 infrastructure support.
• Strong hands-on experience managing and troubleshooting AWS production environments.
• Strong understanding of AWS networking, compute, storage, databases, IAM, monitoring, and security.
• Experience supporting SaaS applications, APIs, and third-party integrations.
• Experience with AWS monitoring and troubleshooting tools, particularly CloudWatch and CloudTrail.
• Knowledge of Python, Bash and/or PowerShell, AWS CLI, and Boto3.
• Experience or working knowledge of Infrastructure as Code, preferably Terraform or CloudFormation.
• Working knowledge of Microsoft Azure and willingness to support Azure workloads as part of GNOC responsibilities.
• Strong troubleshooting, incident-management, documentation, and communication skills.
• Willingness to work in a 24x7 rotational GNOC environment.

Preferred

• AWS certification such as Solutions Architect, SysOps Administrator, DevOps Engineer, or Security Specialty.
• Microsoft Azure certification or practical Azure administration experience.
• Experience with AWS Marketplace SaaS, metering, entitlement, and billing operations.
• Experience with Terraform and cloud automation.
• Experience supporting SOC 2, ISO 27001, or PCI DSS environments.
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What we offer

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives
• Location: NASTP, Cantt, Lahore.
• Work Module: Onsite
• Shift: EST